Job Summary:

We are seeking a dedicated and skilled Technical Support Engineer with a solid background in Application Production Support. The ideal candidate will be responsible for ensuring the stability, reliability, and performance of our applications in a production environment. You will work closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance the overall user experience.

Responsibilities:

- Provide expert technical support for application-related issues, ensuring timely resolution and minimal disruption to services.
- Monitor application performance and conduct regular health checks to identify potential issues before they impact users.
- Collaborate with development teams to understand application architecture and assist in troubleshooting complex problems.
- Document and maintain knowledge base articles for common issues and solutions to improve team efficiency.
- Participate in on-call rotations to provide after-hours support as needed.
- Implement and maintain monitoring tools to proactively identify and resolve application issues.
- Assist in the deployment of application updates and patches, ensuring minimal downtime.
- Work with stakeholders to gather requirements and provide feedback on application performance and user experience.




- Conduct root cause analysis for recurring issues and recommend preventive measures.
- Stay updated with industry trends and best practices in application support and management.

Mandatory Skills:

- Strong knowledge and experience in Application Production Support.
- Proficiency in troubleshooting and resolving application issues in a production environment.
- Familiarity with monitoring tools and techniques for application performance management.
- Experience with incident management processes and tools.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both verbal and written, to effectively interact with technical and non-technical stakeholders.

Preferred Skills:

- Experience with cloud-based applications and services.
- Knowledge of scripting languages (e.g., Python, Bash) for automation tasks.
- Familiarity with database management and SQL.
- Understanding of ITIL processes and best practices.
- Experience with Agile methodologies and working in a DevOps environment.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications in application support or IT service management are a plus.
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Skills:- SRE, Production support and Bash

📌 SRE (Hyderabad)
🏢 VY SYSTEMS PRIVATE
📍 Hyderabad