Company Description Prolynk Network Pvt Ltd is a growing, operations-focused organization that supports international clients with specialized business process services. The company emphasizes structured workflows, measurable performance, and continuous improvement to deliver reliable results. Team members collaborate closely with global stakeholders and local counterparts to ensure service quality and compliance. Prolynk Network values professionalism, integrity, and clear communication, offering opportunities to learn, take ownership, and advance within a process-driven environment. Role Description The Process Manager – Recovery – UAE Client is a full-time, in office role based in West Delhi, responsible for overseeing end-to-end recovery operations for a UAE-based client. This role involves managing daily recovery workflows, monitoring team performance, and ensuring targets and service-level agreements are consistently met. The Process Manager will review and refine processes, analyze recovery data, and prepare regular performance and compliance reports for internal leadership and the client. Day-to-day tasks include supervising recovery staff, resolving escalations, coordinating with the client’s representatives, and ensuring adherence to regulatory and contractual requirements. The position also requires training team members on updated procedures, implementing quality controls, and driving process improvements to enhance efficiency and recovery outcomes. Qualifications




• Strong process management and operations oversight skills, with the ability to organize workflows, set performance standards, and monitor daily recovery activities.
• Experience in collections, recovery, or related financial process environments, preferably supporting international or GCC-region clients.
• Proficiency in data analysis and reporting, including the ability to interpret recovery metrics, identify trends, and present insights to stakeholders.
• Excellent communication and stakeholder management skills to coordinate with client teams, handle escalations, and guide on-site staff effectively.
• Sound decision-making, problem-solving, and risk management capabilities, with attention to compliance and contractual obligations.
• Comfort using MS Office and relevant process or CRM tools to track activities, document actions, and maintain accurate records.
• Demonstrated leadership abilities, including team supervision, performance coaching, and training on updated processes and policies.
• Bachelor’s degree in business, finance, management, or a related field; advanced certifications in operations, process management, or quality (e.g., Lean, Six Sigma) are an advantage.
• Willingness to work on-site in West Delhi and collaborate across time zones to support the UAE client’s operational requirements.
• UAE Collections & Recovery Experience is a Must — ONLY CANDIDATES WITH RELEVANT EXPERIENCE SHOULD Apply

📌 Process Manager (New Delhi)
🏢 Prolynk Network
📍 New Delhi