Job description
M/s. Indian Terrain Fashions is looking for a customer-focused and proactive E-commerce Customer Care Executive to join our growing E-commerce team. Role: E-commerce Customer Care Executive

Location:
Chennai (Perungudi)

Experience:
1–3 years in E-commerce Customer Support / Customer Care Employment Type: Full time

Key Responsibilities
• Handle inbound and outbound customer calls related to website orders and customer concerns.
• Assist customers with order status, delivery updates, cancellations, returns, refunds, and replacements.
• Coordinate with warehouse, logistics, and internal E-commerce teams for timely resolution.
• Track customer complaints and ensure proper follow-up and closure.
• Maintain customer support MIS and daily call reports. Essential Skills ✅ Strong verbal communication and customer handling skills.



✅ Hands-on knowledge of Shopify & MS Excel is essential. ✅ Experience in E-commerce order processing and post-purchase support. ✅ Ability to manage both inbound and outbound calls. Language Preference Tamil | English (Mandatory), Hindi (Good to have) Candidates who can communicate effectively in multiple languages will be preferred. Who Can Apply? Candidates with experience in E-commerce Customer Support, Call Centre Operations, or Online Retail Customer Care. If you are customer-oriented, confident in communication, and comfortable working with E-commerce systems, we would like to hear from you. Please share your resume to [email protected]

📌 Customer Care Executive (Chennai)
🏢 Indian Terrain Fashions
📍 Chennai