Company Description Shroti Telecom Private Limited (STPL), founded in 2012, is a leading provider of telecom infrastructure support services and security solutions. The company operates a cutting-edge Security Operations Centre (SOC) overseeing more than 25,000 tower sites across 22 states in India and five countries globally. STPL is known for its focus on innovation, operational efficiency, and long-term partnerships with major telecom players such as Bharti Airtel, American Towers, Indus Towers, and VodaIdea. With a robust reputation as a trusted partner in the telecom sector, STPL offers team members exposure to advanced technologies and large-scale infrastructure. The organization values excellence, reliability, and continuous improvement in all aspects of its services. Role Description The Tech Support Engineer role is a full-time, on-site position based in Bhopal. The role involves providing technical support for telecom infrastructure and security systems, including monitoring network performance, diagnosing faults, and coordinating timely resolution of incidents. Tech Support Engineers will work closely with field teams and SOC staff to escalate issues, perform root cause analysis, and ensure minimal service disruption for customers. Daily tasks include handling support tickets, maintaining documentation of incidents and resolutions, assisting in configuration and maintenance of equipment,



and following standard operating procedures and safety guidelines. The role also requires collaborating with internal and external stakeholders, supporting continuous improvement initiatives, and contributing to the reliability and stability of telecom services. Qualifications
• Strong understanding of telecom networks and infrastructure, including basic knowledge of tower operations, networking concepts, and monitoring tools.
• Experience with technical troubleshooting, incident management, and root cause analysis in a support or operations environment.
• Ability to work with ticketing systems, maintain clear documentation, and follow standardized processes and SLAs.
• Good communication skills for coordinating with field engineers, internal teams, and external partners in a clear and professional manner.
• Comfort with using standard IT tools and software, including MS Office and remote support tools; familiarity with SOC or NOC environments is an advantage.
• Relevant technical education such as a diploma or degree in Electronics, Telecommunications, Electrical, Computer Science, or a related field.
• Willingness to work on-site in Bhopal, adapt to shift schedules if required, and adhere to safety and compliance guidelines.
• Prior experience in telecom support, infrastructure maintenance, or security operations is preferred but not mandatory for strong early-career candidates.

📌 Tech support engineers (Bhopal)
🏢 Shroti Telecom
📍 Bhopal