Back Position Title: – Hotel Reservations Executive
- Tourism & Hospitality Department: Booking & Guest Operations

Job Type
Full-Time | (Manali, HP) Reports To: Service Manager / Director Of Operations Team Management
• Lead And Supervise The Hotel Reservation Team.
• Assign Booking Tasks And Manage Daily Workloads.
• Monitor Team Performance And Ensure Smooth Operations.
• Experienc To Operate OTA Portal. Hotel Booking & Confirmation
• Oversee All Hotel Bookings For Clients.
• Ensure Accurate And Timely Confirmations From Hotel Partners.
• Handle VIP Or Complex Bookings Personally If Required. Coordination With Sales & Operations
• Coordinate With The Sales Team For Booking Details And Client Requirements.
• Ensure All Hotel Services Matched The Client's Itinerary And Expectations. Vendor Communication
• Maintain Strong Relationships With Hotel Vendors And Partners.
• Negotiate Rates, Upgrades, And Special Inclusions Where Possible.
• Resolve Booking-related Issues Or Discrepancies Quickly. Record Maintenance
• Ensure Proper Documentation Of All Hotel Reservations And Confirmations.




• Update Booking Status In The Internal System And Ensure Accuracy. Client Support
• Handle Escalated Client Queries Related To Hotels.
• Ensure Customer Satisfaction By Providing Quality Accommodation Solutions. Reporting
• Generate Daily And Weekly Booking Reports For Management.
• Track Booking Trends And Provide Feedback To Improve Hotel Offerings. Training & Development
• Train New Team Members On Hotel Booking Processes And Tools.
• Keep The Team Updated On Recent Hotel Products, Destinations, And Policies. Quality & Compliance
• Ensure All Bookings Meet The Company’s Quality Standards.
• Follow All Internal Policies And Maintain Confidentiality Of Client Data.
• Contribute To Strategy And Decision-making Processes.
• Maintain Office Decorum And Professional Behavior At All Times.
• Show Strong Teamwork And Coordination With Colleagues.
• Follow Company Rules, Regulations, And Maintain Strict Discipline.

📌 Executive - Hotel Reservations (Manali)
🏢 Bharat Booking Holidays India Private
📍 Manali