Company Description Pemlix Technology Solutions Pvt. Ltd. is a leading IT solutions provider with a strong focus on business process outsourcing (BPO) services for clients around the world. The company specializes in professional-level lead generation and development, sales support, bespoke solutions, back-office operations, and inbound traffic management. Pemlix delivers scalable offshore BPO solutions that streamline current business processes while allowing for future growth and adaptation. The organization emphasizes a highly responsive approach to client needs and long-term goals, supporting global IT and business expansion. Shift Timing 1pm-10pm fixed. Role Description The Call Center Representative is a full-time, on-site role based in the Kolkata metropolitan area. The individual in this role will handle inbound and outbound calls, respond to customer inquiries, provide accurate information on products and services, and document interactions in the system. Day-to-day responsibilities include resolving customer issues, escalating complex cases when needed, maintaining service quality standards, and meeting performance metrics such as call handling time and customer satisfaction scores. The Call Center Representative will collaborate with team members and supervisors to improve processes,



follow scripts and guidelines where appropriate, and ensure a professional, courteous experience for every customer. Qualifications
• Experience in customer-facing roles, such as Customer Service Representatives or Customer Support, with a focus on delivering consistent service quality.
• Demonstrated ability to maintain high levels of Customer Satisfaction through explicit communication, patience, and problem-solving.
• Strong Interpersonal Skills, including active listening, empathy, and the ability to build rapport with diverse customers and colleagues.
• Solid Computer Literacy, including comfort with call center software, CRM tools, and basic office applications.
• Clear and professional verbal and written communication in English; proficiency in additional regional languages is an advantage.
• Ability to work in a structured, fast-paced environment, manage time effectively, and meet defined targets and schedules.
• Prior experience in BPO or call center operations is preferred but not mandatory; fresh graduates with strong communication skills are encouraged to apply.
• Minimum high school diploma; a bachelor’s degree in any discipline is an added benefit.

📌 Call Center Representative (Kolkata)
🏢 Pemlix Technology Solutions
📍 Kolkata