Job Description
– Customer Relationship Executive (CRE) Company: Silaio Industry: Fashion Technology / Customised Fashion & Tailoring Department: Customer Relationship & Operations Job

Location:
Delhi / Noida

Experience:
Minimum 1 Year Employment Type: Full-Time About Silaio Silaio is a fashion-tech startup transforming the traditional tailoring experience by bringing qualified fashion designers to customers' doorsteps. Customers can book a designer, discuss their fashion requirements, get personalised measurements and designs, and receive their customised outfits at home. Our vision is to make personalised fashion convenient, accessible and hassle-free. Job Overview We are looking for an enthusiastic, confident and customer-focused Customer Relationship Executive who will be responsible for managing customer interactions throughout their journey with Silaio. The candidate will handle customer enquiries, explain Silaio's services, convert potential leads into confirmed appointments, coordinate designer visits, manage order follow-ups and build long-term customer relationships.

Key Responsibilities
1. Customer Relationship Management
• Handle existing and potential customer enquiries through calls and WhatsApp.
• Build strong relationships with customers and understand their fashion requirements.
• Explain Silaio's services, pricing, processes and benefits.
• Maintain regular communication with customers throughout their order journey. 2. Lead Conversion & Appointment Booking
• Contact incoming leads and convert enquiries into confirmed appointments.
• Convince customers to book home visits with Silaio fashion designers.
• Schedule designer appointments according to customer availability.
• Follow up with interested customers who have not yet confirmed their appointments. 3. Designer & Order Coordination
• Coordinate with fashion designers regarding customer visits and appointments.




• Track customer orders from booking to final delivery.
• Share appointment details and customer requirements with the relevant team.
• Ensure customers receive timely updates about their orders. 4. Customer Follow-ups & Feedback
• Conduct regular follow-up calls after designer visits.
• Take customer feedback after order delivery.
• Identify customer concerns and coordinate with the concerned team for resolution.
• Encourage repeat orders and referrals from satisfied customers. 5. Reporting & Documentation
• Maintain customer databases, lead records and appointment details.
• Update daily calling and conversion reports in Excel or Google Sheets.
• Maintain follow-up schedules and pending customer enquiries.
• Track daily, weekly and monthly performance. Required Skills & Qualifications
• Minimum 1 year of experience in customer relationship management, telecalling, sales or customer service.
• Experience in fashion, clothing, tailoring, lifestyle or e-commerce will be preferred.
• Excellent verbal communication and interpersonal skills.
• Strong convincing, negotiation and customer-handling abilities.
• Comfortable making inbound and outbound calls.
• Basic knowledge of MS Excel, Google Sheets and WhatsApp.
• Good follow-up and coordination skills.
• Ability to manage multiple customers simultaneously. Key Performance Indicators (KPIs)
• Number of enquiries contacted daily.
• Lead-to-appointment conversion ratio.
• Number of confirmed designer visits.
• Customer follow-up completion rate.
• Customer satisfaction and feedback ratings.
• Repeat orders and customer referrals.
• Timely resolution of customer complaints. Ideal Candidate Profile
• Polite, confident and presentable.
• Customer-oriented with a positive attitude.
• Good listener with a problem-solving mindset.
• Proactive in follow-ups and customer engagement.
• Passionate about fashion, styling and customer experience.
• Responsible and target-oriented.

📌 Customer Service Representative (Dwarka)
🏢 Silaio
📍 Dwarka