Company Description HR TEAM is a professional services organization focused on delivering reliable, high-quality support solutions to businesses across various industries. The company is committed to effective, responsive service that helps clients streamline operations and enhance customer experiences. HR TEAM emphasizes teamwork, accountability, and continuous improvement in all service activities. Team members are encouraged to contribute ideas, grow their skills, and help strengthen long-term client relationships. Role Description This is a full-time, on-site role for a Chat Customer Support Representative based in Ahmedabad. The person in this role will handle customer inquiries via chat, provide clear and timely responses, and resolve basic issues or route them to the appropriate team. Daily responsibilities include understanding customer needs, offering accurate information about services, maintaining detailed records of interactions, and following established support procedures. The role also involves monitoring multiple chat conversations, escalating complex problems, and collaborating with colleagues to ensure consistent customer satisfaction.



The representative is expected to meet performance targets, maintain a professional tone, and contribute to a positive and inclusive work environment. Qualifications
• Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and rapport.
• Ability to maintain high levels of Customer Satisfaction through empathetic, solution-oriented assistance.
• Effective Communication skills, including clear written English for real-time chat interactions.
• Basic Troubleshooting capabilities to identify issues, ask targeted questions, and provide appropriate guidance or escalation.
• Comfort with using chat platforms, CRM or ticketing tools, and standard office software.
• Attention to detail, strong time management, and the ability to handle multiple chats simultaneously.
• Prior experience in customer support or contact center environments is preferred but not mandatory.
• Minimum high school diploma or equivalent; additional training in customer service or communication is an advantage.

📌 Chat Customer support representative (Ahmedabad)
🏢 Hr Team
📍 Ahmedabad