Job Summary
10+ years of hands-on experience supporting and/or implementing SAP GTS
Strong knowledge of SAP GTS modules, including Compliance Management, Customs Management and Risk Management
Good understanding of SAP GTS integration with SAP ERP/ECC, SAP S/4HANA, SAP TM, and SAP EWM
Good understanding of SAP SD and Logistics Execution (LE) processes
Experience with SAP GTS configuration and understanding of SAP standard functionalities and enhancement concepts
Experience in incident analysis, root cause analysis, defect resolution, and change request implementation
Experience in business process analysis, configuration, testing, and production support
ABAP debugging and troubleshooting skills are an advantage
Knowledge of SAP Solution Manager, SAP S/4HANA, SAP Fiori, and related SAP technologies
Experience working in Agile/DSDM or ITIL-based support environments
Strong analytical and problem-solving skills
Ability to work independently and collaboratively in multicultural and globally distributed teams
Robust stakeholder management and customer-facing communication skills
Ability to understand business processes from a customer perspective and translate business requirements into SAP GTS solutions
Fluent English
Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the teamâs performance.
Skill Requirements
Strong knowledge of SAP GTS modules, including Compliance Management, Customs Management and Risk Management
Good understanding of SAP GTS integration with SAP ERP/ECC, SAP S/4HANA, SAP TM, and SAP EWM
Good understanding of SAP SD and Logistics Execution (LE) processes
Must Have Skill
SAP ECC GTS - Compliance Management,SAP ECC GTS - Customs Management,SAP ECC GTS - Risk Management
Good to Have Skill
Other Requirements
📌 Technical Support Specialist (India)
🏢 HCLTech
📍 India