Customer Success Officer (CSO)

Key Responsibilities:

* Manage relationships with universities and institutional clients.

* Coordinate client onboarding and platform implementation.

* Provide customer support and resolve client queries.

* Conduct platform training and guide users.

* Monitor customer satisfaction and platform adoption.

* Coordinate with technical and product teams to resolve issues.

* Collect client feedback and suggest improvements.

* Maintain client records and prepare progress reports.

* Support client retention, renewals, and service expansion.

Requirements:

* Master degree in a relevant field.

* Solid communication and interpersonal skills.

* Good coordination and problem-solving abilities.

* Experience in customer success, client relations, EdTech is preferred.

* ⁠Need Basic IT knowledge

Pay: From ₹30,000.00 per month

Ability to commute/relocate:

- Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Master's (Preferred)

Experience:

- customer success, customer support, client relations: 1 year (Required)

Location:

- Calicut, Kerala (Preferred)

Work Location: In person

📌 Customer Success Officer (CSO) (Kozhikode)
🏢 SOBRIETY PRESS PVT LDT
📍 Kozhikode