## Job Summary

We are looking for a proactive and responsible Sales & Operations Executive to manage customer enquiries, drive sales conversions, coordinate house-helper assignments, and ensure a smooth customer experience.

The ideal candidate should have good communication skills, a customer-friendly attitude, sales ability, and the capacity to manage multiple tasks with minimal supervision.

## Key Responsibilities

### 1. Sales & Lead Management

- Handle incoming customer enquiries through phone calls and WhatsApp.

- Explain Taskmario’s services, subscription plans, pricing, and terms to customers.

- Follow up with interested leads and convert them into paying customers.

- Maintain accurate lead details, follow-up schedules, and sales status.

- Achieve assigned sales and conversion targets.

### 2. Customer Relationship Management

- Understand customer requirements, preferred timings, and service expectations.

- Collect and verify customer details before proceeding with assignments.

- Share suitable house-helper profiles and coordinate the next steps.

- Keep customers updated about assignment progress and service status.

- Handle customer questions, feedback, complaints, and renewal follow-ups professionally.

### 3. House-Helper Assignment Coordination

- Coordinate with the recruitment and operations team to identify suitable available helpers.

- Track pending assignments and follow up until the helper joins.

- Coordinate replacement requests, leave-related requirements, and customer updates.

- Maintain clear communication between customers, house helpers, and the internal team.

### 4. Daily Operations & Reporting





- Update Google Sheets and maintain accurate customer, lead, and assignment records.

- Monitor pending enquiries, callbacks, payments, and assignments.

- Follow established processes and ensure timely completion of daily tasks.

- Prepare daily sales and operations reports.

- Identify recurring issues and suggest improvements to existing workflows.

## Requirements

- Good Malayalam communication skills; working knowledge of English is an advantage.

- Previous experience in sales, customer service, telecalling, or operations is preferred.

- Comfortable using WhatsApp, Google Sheets, and basic computer applications.

- Good follow-up, coordination, and problem-solving skills.

- Ability to communicate confidently with customers and achieve targets.

- Responsible, organised, patient, and willing to take ownership of assigned work.

Candidates with experience in home services, hospitality, customer support, or service-based businesses will be preferred.

## Working Conditions

- Full time, office-based role in Kochi.

- Salary: Based on experience and suitability.

- Working hours and weekly offs will be communicated during the interview.

## Who Should Apply?

This role is suitable for someone who enjoys speaking with customers, closing sales, coordinating people, and ensuring that daily work gets completed properly. We are looking for a dependable team member who can gradually take ownership of sales and operational processes.

*How to Apply:* Apply through Indeed with your updated resume and details of your previous work experience.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Sales & Operations Executive (Kochi)
🏢 Taskmario
📍 Kochi