Job Description -

Key Responsibilities:
1. HR Strategy & Leadership
 Develop and execute HR strategy aligned with business growth plans
 Act as a strategic partner to founders and business heads
 Build a strong performance-driven and ownership-oriented culture
2. Talent Acquisition & Workforce Planning
 Design manpower planning for café expansion and central teams
 Lead end-to-end hiring across store staff, managers, and corporate roles
 Build employer branding to attract high-quality talent in retail/F&B;
3. Performance Management & Productivity
 Implement KPI-driven performance management systems
 Drive PLP / incentive structures aligned with revenue, COGS, and EBITDA targets
 Enable a high-performance culture with clear accountability metrics

4. Training & Development
 Design structured onboarding programs for café staff and managers
 Build training modules for customer service, product knowledge, and SOP adherence
 Develop leadership pipelines for store managers and regional heads
5. HR Operations & Compliance
 Set up HR policies, SOPs, and employee lifecycle processes
 Ensure compliance with labour laws, statutory requirements, and audits
 Oversee payroll, attendance, and HRMS implementation
6. Employee Engagement & Culture
 Drive engagement initiatives across café and corporate teams
 Build retention strategies for frontline staff
 Foster a culture of ownership, discipline, and customer obsession
7. Organization Design & Scaling
 Design org structures for multi-city expansion




 Define roles, KRAs, and reporting structures across functions
 Support new store launches from a manpower and HR readiness standpoint

Key Requirements:
 10 - 14 years of HR experience, in F&B;, retail, QSR, or hospitality
 Proven experience in scaling teams across multiple locations
 Strong exposure to performance management, hiring, and HR systems setup
 Hands-on approach (comfortable operating at both strategic and execution levels)
 Strong understanding of labour laws and compliance in India
 Experience working with founders / in a high-growth start-up environment
 MBA in HR from a Tier 1 or Tier 2 B-school

Key Skills & Competencies:
 Business-first HR mindset
 Robust execution and ownership
 High emotional intelligence and people leadership
 Data-driven decision making
 Ability to thrive in a fast-paced, unstructured environment

Compensation Structure:
 Fixed: ₹10L
 Variable: 10% (performance-linked)
Success Metrics (First 12 Months):
 Hiring turnaround time and quality of hires
 Attrition reduction (especially frontline staff)
 Implementation of performance-linked incentive systems
 HR process standardization across all cafés
 Strong bench strength for store managers and expansion roles
Why This Role Matters:
This role is critical in transforming Kruti Coffee from a growing brand into a scalable, process-driven,
people-first organization, ensuring the right talent and culture power its expansion.

📌 Head - Human Resources (10) (Bhubaneswar)
🏢 Mitr HR Private
📍 Bhubaneswar