Job roles: Team Lead–Operations-US Mortgage (Underwriter -Live, Post Close, or QM) -Chennai

Location: Chennai
Work Mode: Work from Office (No hybrid or work from Home)
Shift: Night Shift – US Hours
⏳ Notice Period: Immediate Joiners Preferred

Open Positions & Salary

Team Lead – Operations CTC: ₹12–16 LPA

Experience: 5-6 years in BPO/ITES in US Mortgage Underwriting operations, preferably with significant US Mortgage Underwriting experience.. with at least 1-2 years as TL (if you are not Team lead or above on paper you are not eligible for this role)

Job Description – Team Lead – US Mortgage Underwriting

Process: US Mortgage – Live Underwriting / QM / Post Closing

Role Overview

We are looking for an experienced Team Lead – US Mortgage Underwriting to manage a team of underwriters/SMEs and ensure smooth day-to-day operations, quality delivery, productivity and adherence to US mortgage guidelines.

The ideal candidate should have strong hands-on experience in at least one of the following areas: Live Underwriting, Quality Management (QM) or Post Closing, along with prior experience handling a team.

Key Responsibilities

- Lead and manage a team of US Mortgage Underwriters/SMEs.

- Monitor daily productivity, quality, TAT and SLA adherence.

- Provide guidance, coaching and process support to team members.

- Handle escalations and resolve complex underwriting-related queries.

- Ensure compliance with US mortgage guidelines,



client requirements and process standards.

- Conduct quality reviews, identify errors and drive corrective actions.

- Coordinate with clients and internal stakeholders for operational requirements.

- Drive team performance, process improvements and continuous learning.

Required Skills & Experience

- Minimum 5+ years of experience in US Mortgage Underwriting.

- 1–2 years of experience working as a Team Lead.

- Strong hands-on experience in at least one of the following:

- Live US Mortgage Underwriting

- Quality Management (QM)

- Post Closing

- Valuable understanding of US mortgage processes, documentation and underwriting guidelines.

- Experience managing team productivity, quality and performance metrics.

- Strong communication, problem-solving and people-management skills.

Candidate Profile

- Should have progressed from an Underwriter/SME role into a Team Lead position.

- Must have hands-on mortgage process knowledge and the ability to guide team members.

- Should be comfortable working in US business hours/shifts, as required.

Preferred Location: Chennai

Priority Candidates

Candidates currently working in US Mortgage, who can join immediately or at short notice will be preferred.

Why Join Us

Lead a growing, high-performance US mortgage team.

Direct exposure to US clients and decision-makers.

Opportunity to drive impact in a mature, stable process with strong career growth.

📌 Team Lead–Operations-US Mortgage (Underwriter -Live, Post Close, or QM) -Chennai
🏢 VARSAL-TERRA TECHNOLOGY PRIVATE
📍 Chennai