Company Description Ostello is a live learning platform that connects students with verified educators in real time, transforming online education into an interactive, human-centered experience. Learners can join live classes, ask questions instantly, follow structured learning paths, and select courses aligned with their individual goals. Educators benefit from a seamless digital infrastructure that simplifies live teaching, learner engagement, and growth of their online presence without technical hurdles. The company’s mission is to enable meaningful, real-time learning experiences by fostering authentic connections between students and educators. Ostello is shaping the future of education as a place “Where Learning Goes Live.” Roles & Responsibility 1. Post-Trial Follow-ups & Conversions (core of the role)
• Call learners after their trial session to understand their experience.
• Understand their learning needs and goals, and recommend the right package.
• Explain pricing, packages, and benefits clearly, handle objections, and close the sale.
• Follow up consistently through calls and WhatsApp until a decision is made.
• Re-engage learners who showed purchase intent but didn’t complete payment. 2. Renewals & Repeat Sales
• Reach out to learners before their sessions run out and start the renewal conversation.
• Follow up with learners who have completed their package or stopped attending sessions, and bring them back.
• Identify upsell and repeat-purchase opportunities. 3. Learner Feedback & Issue Handling




• Collect feedback on educator quality and session experience during calls.
• Identify dissatisfied learners and work with the relevant team to resolve their issues.
• Document recurring problems and share them with the team. 4. Payment Follow-ups
• Send timely reminders for pending payments and coordinate with finance/operations.
• Keep payment status and package activation records accurate. 5. Tracking & Reporting
• Track daily calls, connects, follow-ups, closures, and renewals in the CRM/Sheets.
• Prepare daily and weekly sales reports.
• Analyse trial-to-paid conversion and reasons for lost sales, and suggest improvements. Required Skills
• 1-3 years of experience in inside sales, telecalling, EdTech sales, customer success, or sales operations.
• Robust verbal communication in both English and Hindi.
• Confident with objection handling, persuasion, and negotiation.
• Comfortable working with daily calling and revenue targets.
• Working knowledge of Excel/Google Sheets and CRM tools.
• Disciplined follow-up habits: no lead should slip through the cracks. Key Performance Indicators (KPIs)
• Number of successful learner conversations and feedback calls.
• Trial-to-paid conversion rate.
• Revenue generated from package sales.
• Number of successful renewals and repeat purchases.
• Follow-up completion rate and lead reactivation.
• Learner satisfaction and issue-resolution rate.
• Accuracy of CRM records and daily reports.

📌 Business Development Executive (Gurugram)
🏢 Ostello
📍 Gurugram