About US
Infollion Research Services Limited, incorporated in 2009, is a listed B2B human intelligence and expert network platform connecting organizations with senior professionals and subject-matter experts across industries. Our clients include global management consulting firms, private equity and hedge funds, and leading enterprises that rely on experienced professionals for research, decision-making, and specialized business needs. Over more than a decade, we've built a deep and credible network of domain experts across pharmaceuticals, chemicals, industrials, financial services, and more. Role Overview
- Infollion is looking for a Business Delivery Lead/ Group Manager to hold the Execution & P&L.; He will be expected to operate with a business-owner mindset, balancing delivery commitments, client expectations, people management, and financial performance. Role Details On KRA's As Below Research Delivery & Operations
• Oversee end-to-end research delivery across multiple teams, ensuring timely execution of projects in line with client requirements and agreed turnaround times.
• Monitor project progress, delivery quality, productivity, and adherence to defined service-level agreements (SLAs).
• Ensure effective allocation and utilization of resources across teams based on business priorities and project requirements.
• Identify delivery bottlenecks, operational gaps &recurring; challenges and implement corrective measures.
• Establish standardized workflows, review mechanisms, and reporting practices to improve delivery efficiency.
• Ensure consistency in research quality, process adherence, and service delivery standards across teams. Client Delivery
• Ensure delivery commitments are met in accordance with client expectations, project scope, and agreed timelines.




• Coordinate with client-facing teams to understand project priorities, resolve delivery challenges, and manage escalations.
• Establish effective communication channels between research teams, business teams, and other internal stakeholders.
• Monitor client feedback and identify opportunities to improve delivery quality and service experience.
• Support the resolution of critical delivery issues and ensure appropriate corrective and preventive actions.
• Maintain visibility on project status, resource requirements, delivery risks, and dependencies. Business Planning & Strategy
• Translate organizational strategy into actionable team plans.
• Identify opportunities for process improvement, efficiency gains, and cost optimization.
• Monitor execution of key initiatives and ensure alignment with business priorities.
• Collaborate with cross Functional teams including Sales, Operations, HR, and Leadership.
• Provide regular updates and insights to senior management.
• Act as a bridge between leadership strategy and team execution.
• Support business leadership in planning for current projects, client requirements, and expansion of delivery capabilities.
• Take ownership of the P&L; for the assigned research delivery group, ensuring alignment between revenue targets, delivery commitments, operating costs, and profitability.
• Monitor revenue performance, cost structures, team utilization,



and margins to ensure financial and operational targets are achieved Resource Management & Execution
• Align delivery capacity with business demand, client requirements, and projected workloads.
• Participate in workforce planning, capacity assessment, and resource allocation across teams.
• Anticipate potential delivery risks and develop contingency plans to maintain business continuity.
• Develop and execute plans to improve group profitability through effective resource allocation, workforce planning, productivity improvement, and cost optimization.
• Track budget versus actual performance, identify financial variances, and implement corrective actions to address gaps. Talent Development & Coaching
• Identify high-potential employees and create development plans.
• Support hiring, onboarding, and capability-building initiatives.
• Foster a learning culture within the team. Designing programs and learning modules for new hire programs
• Providing real-time examples and case studies to help in regular activities
• Coaching & guiding managers on regular basis, giving constructive feedback Process & Quality Governance
• Establish and monitor standard operating procedures (SOPs).
• Ensure adherence to compliance, quality standards, and organizational policies.
• Lead process optimization and automation initiatives where applicable. Experience & Qualifications
• MBA / Postgraduate degree in Business Management, Operations, or related field preferred.
• 10-12+ years of experience in Operations / Business Management / Consulting / Service Delivery.
• Prior experience managing multi-team operations and P&L; ownership.
• Process optimization and operational scalability
• Strong communication, leadership, and problem-solving skills

📌 Group Manager( Research Delievery) (Gurugram)
🏢 Infollion Research Services
📍 Gurugram