Client Advisor – Baby Crew

Be the trusted voice for new parents: guide them to the right products, earn their confidence, and look after them long after the order ships.

Our customers are discerning parents and caregivers, who expect the care of a personal shopper. You will advise them, close the sale, and turn first-time buyers into lifelong clients.

Responsibilities:

• Advise customers over phone, WhatsApp, email and chat on the right products for their baby, their home and their lifestyle

• Convert enquiries into orders and achieve your monthly revenue target

• Build the basket thoughtfully through upselling, cross-selling, gifting sets and bundles

• Look after clients end to end: order tracking, exchanges, returns, refunds and escalations, always within SLA

• Turn complaints into loyalty by resolving issues with kindness and ownership

• Keep accurate CRM records of every interaction and opportunity





You thrive here if :

• Speak warmly, clearly and confidently, with the polish to talk to senior, affluent clients

• Listen first and can sense what an anxious current parent actually needs

• Are motivated by targets

• Notice the small details that make a client feel looked after

Qualifications :

• 2-4 years in consultative or client-facing sales, relationship management or premium customer service

• Experience in luxury or premium retail, hospitality, private banking, premium real estate or auto, or premium D2C (strongly preferred)

• Excellent communication skills and an active listener

• Comfort with CRM tools and multi-channel communication (call, WhatsApp, email, chat)

📌 Client Advisor Baby Crew (Mumbai)
🏢 All Things Baby
📍 Mumbai