Job Summary

We are seeking an experienced Active Directory Administrator/Engineer with approximately 6 years of experience to manage, support, and maintain enterprise identity and directory services. The role will be responsible for the administration, monitoring, troubleshooting, and security of Microsoft Active Directory, including user and group management, Group Policy, DNS, authentication, domain controllers, and access management. The ideal candidate should have strong hands-on experience in enterprise Active Directory environments, Windows Server, PowerShell automation, Microsoft Entra ID, and hybrid identity, along with a good understanding of ITIL-based operational processes and security best practices.

Key Responsibilities

Administer and support Microsoft Active Directory Domain Services (AD DS), including users, groups, computers, Organizational Units (OUs), and security groups. • Manage user identity lifecycle activities, including account creation, modification, access changes, password-related issues, account disabling, and deprovisioning. • Configure, maintain, and troubleshoot Group Policy Objects (GPOs) and ensure appropriate application of security and configuration policies. • Monitor and troubleshoot domain controllers, AD replication, authentication, DNS, trusts, and related directory services. • Support Microsoft Entra ID and hybrid identity environments, including synchronization-related issues between on-premises Active Directory and cloud identity services. • Perform Active Directory health checks and proactively identify issues affecting authentication, replication, directory availability, and performance. • Use PowerShell to automate routine administration, reporting, health checks, and bulk identity-management activities.



• Support security initiatives related to privileged access, least-privilege principles, account governance, access reviews, and inactive/stale account management. • Investigate and resolve L2/L3 incidents and service requests related to login failures, account lockouts, access issues, Group Policy, DNS, and authentication. • Participate in Active Directory upgrades, migrations, domain controller maintenance, patching, and infrastructure improvement activities. • Maintain technical documentation, operational procedures, knowledge articles, and configuration records. • Work closely with Service Desk, Windows/Server, Network, Security, Cloud, and Application teams to resolve identity and access-related issues. • Support incident, problem, change, and request management activities in accordance with established ITIL processes. • Participate in audits and provide required evidence related to user accounts, privileged access, group membership, and directory controls.

Skill Requirements

Solid hands-on experience with Microsoft Active Directory Domain Services (AD DS). • Strong knowledge of Windows Server administration and Active Directory architecture. • Good understanding of domains, forests, trusts, sites, subnets, OUs, users, computers, and security groups. • Strong knowledge of Group Policy administration and troubleshooting. • Good understanding of DNS, particularly its relationship with Active Directory.



• Experience troubleshooting AD replication and authentication issues. • Hands-on experience with PowerShell scripting and automation for Active Directory administration. • Working knowledge of Microsoft Entra ID and hybrid identity environments. • Understanding of authentication technologies and protocols such as Kerberos, NTLM, LDAP, and LDAPS. • Knowledge of Role-Based Access Control (RBAC), least privilege, privileged accounts, and identity security principles. • Familiarity with Microsoft Entra Connect / Cloud Sync in hybrid environments is desirable. • Experience with enterprise ITSM platforms such as ServiceNow for incident, request, problem, and change management. • Good understanding of ITIL practices, SLA-driven support, and enterprise change-control processes. • Familiarity with monitoring, reporting, auditing, and security tools used for identity and directory services.

Must Have Skill

Active Directory Service Interfaces

Good to Have Skill

Other Requirements

Strong analytical and troubleshooting capabilities. • Ability to perform root cause analysis for recurring Active Directory and authentication issues. • Strong attention to security, compliance, and access-control requirements. • Good written and verbal communication skills. • Ability to work effectively with global infrastructure, cloud, cybersecurity, application, and Service Desk teams. • Strong documentation and knowledge-management skills. • Ability to manage multiple incidents, requests, changes, and project activities based on business priority. • Ability to participate in major incident resolution and communicate technical issues clearly to both technical and non-technical stakeholders.

📌 Senior Administrator - Active Directory Service Interfaces (India)
🏢 HCLTech
📍 India