Standard Operating Procedure

Position: Front Office and Office Administration Executive

1. Reception and Visitor Management

- Greet all visitors professionally and ensure they are attended to promptly.
- Inform the concerned employee when a visitor arrives.
- Manage incoming calls, messages, appointments and courier deliveries.
- Maintain visitor records and ensure no enquiry or message is missed.

2. Visitor Hospitality

- Ensure water, tea and coffee are offered to visitors whenever appropriate.
- Coordinate with the housekeeping staff to ensure timely and proper service.
- Ensure drinking water, tea, coffee and other necessary refreshments are available at all times.
- Maintain cleanliness and readiness of the reception and visitor seating areas.
- Ensure visitors are attended to courteously throughout their visit.

3. Housekeeping and Office Maintenance

- Supervise the daily work of the housekeeping team and ensure the entire office is clean and properly maintained.
- Ensure all workstations, cabins, meeting rooms, washrooms, pantry areas and common areas are maintained to the required standard.
- Monitor the punctuality, attendance and performance of housekeeping staff.
- Address housekeeping complaints and ensure that issues are resolved promptly.
- Report maintenance issues related to electrical fittings, plumbing, air conditioning, furniture, equipment or other office facilities.
- Coordinate with the relevant vendors or maintenance personnel to resolve issues.
- Conduct regular checks to ensure the office remains clean, functional and presentable throughout working hours.

4. Petty Cash and Expense Management

- Maintain the office petty cash fund and record every expense with its date, purpose and amount.
- Collect bills, receipts and supporting documents for all expenses.




- Ensure expenses remain within the approved limits and obtain prior approval wherever required.
- Maintain a petty cash register and track the available balance.
- Submit expense statements and supporting bills to accounts at the prescribed intervals.
- Request replenishment when the balance reaches the approved minimum level.
- Ensure that no personal or unauthorised expenses are charged to the company.

5. Pantry and Office Supplies

- Monitor the stock of drinking water, tea, coffee, sugar, milk, tissues, cleaning materials and other office essentials.
- Maintain a record of available stock and notify the concerned person before supplies run out.
- Coordinate purchases with the approved vendors and obtain authorisation where required.
- Avoid unnecessary purchases, wastage and duplicate orders.

6. General Office Administration

- Ensure the reception, meeting rooms and common areas are ready for daily operations.
- Coordinate meeting room arrangements and basic office requirements.
- Maintain records of maintenance complaints, vendor visits, service requests and their resolution.
- Ensure office equipment and facilities are used responsibly.
- Escalate unresolved issues or recurring problems to the reporting manager.

7. Daily Reporting

Submit a daily report covering:

- Reception and visitor updates.
- Petty cash expenses and remaining balance.
- Housekeeping attendance and any service issues.
- Office maintenance complaints and their status.
- Pantry and office supply requirements.
- Pending tasks requiring management approval.

8. Accountability

The Front Office and Office Administration Executive is responsible for ensuring that the reception, visitor hospitality, housekeeping coordination, petty cash records and routine office maintenance are managed efficiently.

Pay: ₹15,000.00 - ₹24,000.00 per month

Work Location: In person

📌 Receptionist/Administrator (Raipur)
🏢 Ritam
📍 Raipur