Job Summary

The primary job purpose is to oversee and manage the support team, ensuring high-quality service delivery, process adherence, and continuous improvement while fostering a collaborative and motivated team environment.

Key Responsibilities

1. Overseeing And Managing The Support Team To Ensure High-Quality Service Delivery, Process Adherence, And Continuous Improvement.
2. Foster A Team-oriented And Motivated Team Environment, Provide Regular Coaching And Feedback, And Drive Initiatives To Enhance Team Performance And Customer Satisfaction.
3. Maintaining Strict Adherence To Process Guidelines And Compliance, Implementing Continuous Improvement Strategies, And Conducting Regular Performance Reviews.
4. Address Team Issues And Concerns
5. Maintain A High Level Of Team Engagement And Performance.

Skill Requirements

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Must Have Skill

Strategic Sourcing,Sourcing,Sourcing strategies

Good to Have Skill

Other Requirements

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📌 Senior Support Lead (DPO) (India)
🏢 HCLTech
📍 India