Job Description

Role Summary -
The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given
territory to grow the Dine-out business and service offerings and generate 40-60 lacs Gross Merchandise
Value (GMV) per month.
The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and
specific geographies assigned.

Responsibilities -
Account & Partner Relationship Management
● Onboard recent accounts by explaining the requirements to the partners and co-ordinating with
internal stakeholders
● Meet the existing partners periodically and ensure Rest Display Page(RDP) content is correct
and image coverage is high
● Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for
month on month growth and ensure partners invest consistently.
● Execute growth forward activities such as offer alignments, marketing operations alignments etc.
to ensure go live on events and activities as planned.
● Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and
partners at the restaurants
● Prepare the growth plans for each of the accounts being managed and gather competitor action
insights.

Data Interpretation & Business Performance Management:




● Filter relevant data from the Restaurant facing dashboard and explain the key performance
metrics to the partner
● Seek necessary support or actions from the partner to ensure the right RDP view to enable
conversions and grow the business.
● Stay updated on the partner's investment in competition.

● Ensure partner investments are equal or higher than competition with respect to discounts,
commission and advertisements by highlighting relevant inferences from dashboard.
Interaction with Stakeholders:
● Interact with partner support (discount change, Restaurant Display page etc.), sales operations
(competition comparison data, or any ongoing festival data etc.) and finance team ( reconciliation
of payouts, queries on GST etc, amount not credited to partner accounts etc.).

Functional Competencies:
● Understand Dine Out offerings and gain clarity of growth levers.
● Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads
RPO) , Commission Revenue per order and its constituents such as Average Order Value
(AOV)Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
● Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise
transactions across accounts , denial rates, supply metrics vs competition

📌 Senior Account Manager (Chennai)
🏢 Swiggy
📍 Chennai