HR Business Partner

Location:
IT park, Bhopal Function: Talent Acquisition / People & Employee

Experience:
4+ Years Employment Type: Full-Time Role Overview The Recruiter & HR Business Partner will play a dual role supporting a US Staffing organization's India-based recruitment and delivery team while also serving as an employee-care point of contact for US-based contingent workers deployed at client locations. The role combines end-to-end US staffing recruitment, employee engagement, HR operations, workforce support, and employee experience. The incumbent will partner closely with recruiters, delivery leaders, account managers, and US contingent workers to ensure a high-quality employee experience throughout the recruitment and assignment lifecycle. The ideal candidate should understand the pace and operating dynamics of US Staffing, be comfortable working across India and US time zones, and have strong interpersonal skills to manage both internal employees and a geographically distributed contingent workforce.

Key Responsibilities
1. US Staffing Recruitment ● Manage end-to-end recruitment for positions supporting US staffing requirements. ● Partner with hiring managers and delivery teams to understand job requirements, skill requirements, experience expectations, and client-specific needs. ● Source, screen, interview, and qualify candidates for open positions. ● Conduct initial candidate assessments covering technical fit, communication skills, experience, compensation expectations, work authorization, location, and availability. ● Maintain an active candidate pipeline for current and anticipated requirements. ● Coordinate interviews, feedback, offer discussions, and onboarding activities. ● Maintain accurate candidate and recruitment information in the ATS/CRM. ● Track recruitment funnel performance and proactively address bottlenecks. ● Work closely with US stakeholders to ensure timely fulfillment of staffing requirements.
• 2. Employee Care – India Recruitment Team Act as the HR/Employee Care partner for the India-based recruitment organization. ● Serve as the first point of contact for employee queries related to HR policies, workplace concerns, benefits, attendance, leave, payroll coordination, and employee lifecycle matters. ● Conduct regular employee connect sessions and maintain strong relationships with recruiters and support teams. ● Partner with managers to identify employee engagement, performance, retention, and workplace concerns. ● Support onboarding and integration of current employees. ● Conduct employee check-ins during the initial 30/60/90 days. ● Identify early warning indicators for attrition and work with leadership on retention interventions. ● Support performance management processes, including documentation and manager guidance. ● Facilitate employee engagement initiatives and team-building activities.



● Escalate complex employee relations matters to the appropriate HR leadership. 3. Employee Care – US Contingent Workforce Serve as an Employee Experience / Employee Care contact for US-based contingent workers working at client locations. ● Maintain regular communication with contingent workers throughout their assignment lifecycle. ● Conduct onboarding and post-deployment check-ins to ensure workers are successfully integrated into client environments. ● Establish regular touchpoints with workers to understand their experience, engagement, and any concerns. ● Act as a liaison between contingent workers, the staffing organization, account managers, and appropriate client stakeholders. ● Address questions related to assignment expectations, policies, payroll coordination, benefits, timekeeping, leave, and general employee support. ● Monitor worker satisfaction and proactively identify potential assignment or retention risks. ● Support resolution of workplace concerns while maintaining appropriate confidentiality and escalation protocols. ● Conduct periodic employee/worker pulse checks and gather feedback from the contingent workforce. ● Support assignment extensions, conversions, transfers, and offboarding activities where applicable. ● Ensure contingent workers understand available support channels and escalation mechanisms. 4. Employee Lifecycle Management Own or coordinate key employee touchpoints across the lifecycle: Recruitment → Offer → Onboarding → Deployment → Employee Connect → Performance/Engagement → Assignment Extension/Conversion → Offboarding ● Ensure a consistent employee experience across each stage. ● Maintain appropriate documentation and HR records. ● Coordinate with Payroll, Benefits, Compliance, Recruiting, Operations, and Account Management teams. ● Identify process gaps and recommend improvements to the employee lifecycle. 5. Employee Engagement & Retention ● Develop initiatives to improve engagement and employee experience. ● Track employee sentiment and identify recurring concerns. ● Conduct periodic engagement surveys and employee pulse checks. ● Analyze attrition trends and identify root causes. ● Partner with managers to develop retention actions for critical talent. ● Promote a culture of responsiveness, transparency, and employee advocacy. 6. HR Operations & Compliance ● Ensure employee records and HR documentation are maintained accurately. ● Coordinate with relevant teams on onboarding, background verification, payroll, benefits, and compliance activities.



● Ensure employee-related processes follow company policies and applicable employment requirements. ● Maintain confidentiality of employee and contingent worker information. ● Support HR reporting and workforce analytics. Key Performance Indicators Recruitment KPIs ● Time to Fill ● Submission-to-Interview Ratio ● Interview-to-Offer Ratio ● Offer Acceptance Rate ● Joining / Start Rate ● Recruitment SLA Adherence ● Quality of Hire Employee Experience KPIs ● Employee Engagement / Satisfaction Score ● Employee Query Resolution TAT ● 30/60/90-Day Retention ● Voluntary Attrition ● Contingent Worker Retention / Assignment Continuation ● Employee Connect Completion ● HR Escalation Resolution Operational KPIs ● HR Data Accuracy ● Onboarding SLA ● Background Verification Completion ● Payroll / Timekeeping Issue Resolution ● Compliance Adherence Required Experience & Qualifications ● Bachelor's degree in Human Resources, Business Administration, Psychology, or a related discipline. ● 3–7 years of experience across recruitment and HR/employee engagement. ● Prior experience in US Staffing / US Recruitment / RPO / BPO / IT Staffing / Contingent Workforce Management strongly preferred. ● Experience managing employee relations or employee engagement activities. ● Strong understanding of recruitment lifecycle and candidate management. ● Experience working with ATS/CRM and HRIS platforms. ● Comfortable working with stakeholders and employees across India and the United States. ● Willingness to work in US-aligned shifts as required. Core Competencies ● Strong communication and interpersonal skills ● Employee advocacy and empathy ● Recruitment and sourcing expertise ● Stakeholder management ● Conflict resolution ● Problem-solving ● Confidentiality and discretion ● Data-driven decision making ● Time and priority management ● Strong follow-through and ownership ● Ability to operate in a fast-paced staffing environment Preferred Experience Candidates with experience in the following environments will be preferred: ● US IT Staffing ● US Healthcare Staffing ● Contingent Workforce Management ● RPO ● MSP/VMS-driven staffing environments ● BPO/KPO recruitment ● Recruitment Process Outsourcing ● High-volume recruitment environments ● Distributed/global workforce employee engagement Role Profile This is a high-touch, people-facing role that requires the individual to balance two priorities: Talent Acquisition: Deliver qualified talent quickly against US staffing requirements. Employee

Experience:
Ensure India employees and US contingent workers feel supported, engaged, and connected throughout their employment/assignment lifecycle. The successful candidate will act as a trusted bridge between employees, recruiters, managers, account teams, and clients, helping the organization attract, deploy, engage, and retain talent effectively.

📌 Human Resources Business Partner (Bhopal)
🏢 Luminous Green
📍 Bhopal