Company Description Empire Financial Services is a growing financial services organization focused on delivering reliable, customer-centric solutions. The company offers a range of financial products and services designed to help individuals and businesses manage and grow their finances responsibly. Empire Financial Services emphasizes ethical practices, transparent communication, and long-term client relationships. Team members are encouraged to contribute ideas, learn continuously, and support clients with professionalism. The work environment values collaboration, performance, and respect for diverse backgrounds and perspectives. Role Description The Telecaller Executive will be responsible for making outbound and receiving inbound calls to prospective and existing customers, explaining financial products and services, and addressing basic queries. Day-to-day tasks include following call scripts, maintaining call logs and records in the system, and updating customer information accurately. The role involves achieving daily and weekly call targets, scheduling follow-up calls or appointments, and escalating complex issues to the appropriate team members. The Telecaller Executive will also support campaign-specific calling activities, assist in lead generation,



and contribute to improving customer satisfaction through courteous and clear communication. This is a full-time, on-site role based in Chennai. Qualifications
• Solid verbal communication skills in English and local languages, with clear articulation and active listening abilities.
• Customer service orientation, including patience, empathy, and the ability to handle objections and basic conflict resolution.
• Basic computer proficiency, including working with CRM tools or call management systems and maintaining accurate records.
• Ability to follow structured scripts and processes while adapting communication to different customer profiles.
• Goal-focused mindset, with the ability to work under targets and manage time effectively during calling hours.
• Prior experience in telecalling, customer support, or sales in financial services or related sectors is an advantage.
• Minimum educational qualification of high school diploma; higher education in business, commerce, or related fields is a plus.
• Comfort working in an on-site environment in Chennai and collaborating with cross-functional teams.

📌 Telecaller executive (Chennai)
🏢 Empire Financial Services
📍 Chennai