Company Description Bhanzu is redefining how children learn mathematics by combining strong pedagogy with modern technology to build sharper thinking and greater confidence. Founded by Neelakantha Bhanu, recognized as the World’s Fastest Human Calculator, Bhanzu currently serves over 70,000 learners in more than 20 countries, including the US, UK, Canada, Australia, New Zealand, and the Middle East. The organization maintains a global classroom rating of 4.93/5, reflecting high learner and family satisfaction. Bhanzu brings together educators, engineers, designers, and creators who are united by the mission to make world-class math education universally accessible. Headquartered in Bengaluru, the company is rapidly scaling toward impacting 1 million learners worldwide. Role Description The Senior Customer Service Representative (Domestic) will handle day-to-day interactions with learners, parents, and partners, ensuring timely and accurate resolution of queries and concerns. This full time, remote role involves responding to inbound calls, emails, and chat messages, addressing issues related to classes, schedules, payments, and platform usage, and escalating complex cases as needed. The representative will track and document customer interactions, maintain service records, and follow up to ensure closure and satisfaction. This role also includes monitoring customer feedback, identifying patterns and service gaps,



and collaborating with internal teams to improve processes and experiences. The Senior Customer Service Representative will mentor junior team members, model best practices in communication and problem-solving, and help uphold Bhanzu’s standards for a high-quality, learner-focused customer experience. Qualifications
• Candidates should possess strong skills in customer service, customer support, and customer satisfaction.
• Candidates should possess skills related to customer experience and customer service representatives, with a focus on domestic customers.
• Demonstrated experience in handling high-volume queries through phone, email, and chat in a B2C or education-focused environment.
• Excellent spoken and written communication skills, including clear articulation, active listening, and empathetic engagement.
• Ability to manage multiple cases simultaneously, prioritize effectively, and work independently in a remote setup.
• Comfort with CRM tools, ticketing systems, and basic data entry and reporting; familiarity with edtech is an advantage.
• Previous experience in a senior or lead customer service role and a track record of coaching or mentoring team members is preferred.
• Relevant bachelor’s degree or equivalent professional experience in customer service, business, communications, or a related field.

📌 Senior Customer Service Representative || WFO || Domestic (Bengaluru)
🏢 Bhanzu
📍 Bengaluru