Company Description Mahindra & Mahindra Neon Motors is an authorized automotive dealership operating from Visakhapatnam Rural in Andhra Pradesh, India. The company is part of the wider Mahindra & Mahindra network, offering customers sales, service, and support for a range of vehicles. Team members work in a fast-paced, customer-focused environment with exposure to modern automotive technologies and service processes. The organization values reliability, quality of service, and long-term customer relationships, creating opportunities for professional growth in automotive service management. Role Description The Service Manager is a full-time, on-site role based in Hyderabad, responsible for overseeing daily operations of the service department. This role includes managing service schedules, allocating work to technicians, monitoring repair quality, and ensuring adherence to safety and manufacturer standards. The Service Manager interacts with customers to understand service requirements, provide accurate estimates, handle escalations, and maintain high levels of satisfaction. The position also involves tracking service performance metrics, optimizing workflow, managing inventory related to parts and tools, and coordinating with sales and administrative teams. The Service Manager is expected to lead and coach the service team,



support training initiatives, and contribute to continuous improvement of service processes. Qualifications
• Experience in automotive service operations, workshop management, or related service management roles.
• Robust customer service and communication skills, with the ability to handle inquiries, complaints, and negotiations professionally.
• Sound understanding of vehicle systems, maintenance procedures, and manufacturer service guidelines.
• Ability to lead, motivate, and develop a diverse service team, including technicians and service advisors.
• Proficiency in using service management software, basic office productivity tools, and maintaining accurate records.
• Capability to analyze service performance data, manage budgets, and drive efficiency and cost control.
• Excellent organizational and time-management skills to coordinate multiple jobs and meet deadlines.
• Diploma or degree in automotive engineering, mechanical engineering, or a related field is preferred.
• Prior experience in an automotive dealership or OEM-authorized service center is an advantage.
• Commitment to workplace safety, regulatory compliance, and ethical business practices.

📌 Service Manager (Hyderabad)
🏢 Mahindra & Mahindra Neon Motors
📍 Hyderabad