B2B Sales & Retention Specialist⚠ READ BEFORE APPLYING: Only candidates with relevant B2B Sales & Customer Retention experience should apply. Candidates without the same/relevant experience are requested not to apply.

Experience:
1–3 Years English & Hindi speaking is a MUST.

About the Role
We are looking for a Senior B2B Sales & Retention Specialist who will be responsible for driving B2B sales, managing key customer relationships, improving customer retention, and identifying opportunities for upselling and cross-selling. The ideal candidate should have strong B2B sales experience, excellent communication and negotiation skills, and a customer-first approach. Experience in HRMS, Payroll, SaaS, or B2B technology products will be an added advantage.

Key Responsibilities
B2B Sales
• Identify and generate current B2B sales opportunities through outbound and inbound channels.
• Manage the complete sales cycle from prospecting to closure.
• Conduct product demos and presentations to prospective clients.
• Understand customer requirements and recommend suitable solutions.
• Negotiate pricing, terms, and commercial agreements to achieve sales targets.
• Maintain an accurate sales pipeline and ensure timely follow-ups. Customer Retention & Account Management
• Build and maintain strong relationships with existing B2B customers.
• Act as a key point of contact for assigned customers and understand their business needs.
• Proactively identify customer concerns and coordinate with internal teams for resolution.




• Monitor customer engagement, satisfaction, renewals, and potential churn risks.
• Develop and execute strategies to improve customer retention and renewal rates.
• Conduct regular customer check-ins and business reviews. Upselling & Cross-Selling
• Identify opportunities to upsell additional products, modules, features, or services.
• Drive cross-selling opportunities within existing accounts.
• Understand customer growth plans and position relevant solutions accordingly.
• Maximize customer lifetime value and account revenue. Reporting & Performance
• Achieve monthly and quarterly sales, renewal, retention, and revenue targets.
• Maintain CRM records, customer information, activities, and sales forecasts.
• Track key metrics such as conversion rate, retention rate, renewal rate, churn, and revenue growth.
• Share regular performance reports and market/customer insights with management. Required Skills & Qualifications
• Bachelor's degree in Business, Marketing, Sales, or a related field.
• 1–3 years of experience in B2B sales, SaaS sales, account management, or customer retention.




• Proven track record of achieving sales and revenue targets.
• Strong communication, presentation, negotiation, and relationship-management skills.
• Experience managing the complete B2B sales cycle.
• Strong analytical and problem-solving abilities.
• Comfortable working with CRM and sales tools.
• Ability to work independently and collaborate effectively with cross-functional teams. Preferred ExperienceExperience in SaaS, HRMS, Payroll, FinTech, or other B2B technology products.
• Experience handling SME and enterprise customers.
• Experience in renewals, customer success, upselling, and cross-selling.
• Strong understanding of B2B buying processes and decision-makers. Key Performance Indicators (KPIs)
• Current B2B revenue generated
• Monthly/quarterly sales target achievement
• Customer retention and renewal rate
• Churn reduction
• Upsell and cross-sell revenue
• Customer lifetime value
• Sales conversion rate
• Pipeline value and accuracy
• Customer satisfaction

What We Offer
• Performance-driven career growth
• Competitive compensation with incentives
• Opportunity to work with a growing B2B SaaS business
• Exposure to sales, customer success, and strategic account management
• Collaborative and growth-oriented work environment If you're interested Kindly fill out the Google form at the link below https://docs.google.com/forms/d/e/1FAIpQLSe9qcVO5jPt_Vp-0017OuNdL9zVwuIN8BVSv CChnMDhngAXPw/viewform

📌 Revenue Retention (Bengaluru)
🏢 Kredily
📍 Bengaluru