Company Description Utkal ODR is Odisha’s first Online Dispute Resolution (ODR) platform, launched as an initiative of the Gokulananda Chaudhary Compliance Foundation (GCC Foundation). The organization focuses on helping individuals and businesses resolve disputes through mediation and other out-of-court methods. All dispute resolution processes are conducted entirely online, reducing long delays and the burden of lengthy court procedures. Utkal ODR aims to make access to justice more efficient, user-friendly, and cost-effective. Team members contribute to an innovative model of dispute resolution that blends technology with legal and compliance expertise. Role Description The Business Welfare Manager is a full-time, in office role based in Bhubaneswar. This role involves overseeing the well-being and satisfaction of business clients using the Utkal ODR platform, ensuring efficient resolution processes and a positive service experience. The Business Welfare Manager will interact with clients to understand their needs, coordinate with internal teams and mediators, and track the progress of cases to ensure timely resolution. Daily tasks include responding to queries, providing guidance on platform use, collecting feedback, preparing reports on client engagement and service quality, and identifying opportunities to improve business welfare policies and procedures.



The role also includes supporting outreach activities, maintaining relationships with partner organizations, and contributing to initiatives that enhance trust and transparency in the dispute resolution process. Qualifications
• Strong client relationship management and stakeholder communication skills, with the ability to handle sensitive business issues professionally.
• Skills in coordination, organization, and time management to oversee multiple cases and client accounts simultaneously.
• Basic understanding of dispute resolution, compliance, or legal processes, and interest in online or technology-enabled justice systems.
• Competence in data analysis, reporting, and documentation to track case progress and measure business welfare outcomes.
• Proficiency with digital tools and platforms, including office productivity software and web-based communication systems.
• Bachelor’s degree in business administration, law, social work, management, or a related field; advanced qualifications are an advantage.
• Experience in client service, corporate welfare, legal support, or program management in nonprofit or business environments is beneficial.
• Ability to work collaboratively within a diverse team, demonstrate ethical judgment, and maintain confidentiality in all interactions.

📌 Business Welfare Manager (Bhubaneswar)
🏢 Utkal ODR
📍 Bhubaneswar