Company Description MantraCare is transforming healthcare through AI-powered therapy, chronic care, and holistic wellness solutions designed for payers and employers. The company is building an AI-first, expert-supported ecosystem spanning mental health, diabetes, MSK, nutrition, and telehealth. As a global platform covering the full spectrum of care, MantraCare combines AI triage and therapy with access to over 51,000 licensed experts when needed. This hybrid, integrated approach serves employers, insurers, and healthcare systems and delivers 40–50% cost savings while improving health outcomes and member engagement. Role Description The Onboarding Specialist will manage the end-to-end onboarding experience for recent clients, ensuring a smooth and timely setup on MantraCare’s platforms. This full-time, on-site role based in Delhi, India involves coordinating with internal teams to configure accounts, set up workflows, and align services with client requirements. The Onboarding Specialist will guide clients through implementation milestones, conduct training sessions and demos, and address questions related to platform features, processes, and best practices. Day-to-day activities include monitoring onboarding progress, analyzing user adoption data, documenting feedback, and collaborating with product and operations teams to improve onboarding journeys.



The role also includes maintaining clear communication with stakeholders, preparing onboarding materials, and contributing to scalable onboarding processes and playbooks. Qualifications
• Candidates should possess strong interpersonal skills and communication abilities to engage diverse stakeholders and build trusted client relationships.
• Candidates should possess customer onboarding and client onboarding experience, including managing implementation steps, timelines, and stakeholder expectations.
• Candidates should possess analytical skills to interpret onboarding metrics, identify trends, and recommend process improvements.
• Relevant skills such as customer success, account management, or implementation support in SaaS or healthcare settings are beneficial.
• Experience working with employers, insurers, or healthcare organizations, and familiarity with digital health or wellness solutions is an advantage.
• Bachelor’s degree in business, health administration, psychology, or a related field, or equivalent practical experience.
• Ability to work on-site in Delhi, India, manage multiple projects simultaneously, and maintain a detail-oriented, organized approach.
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📌 Onboarding Specialist (India)
🏢 MantraCare
📍 India