We are seeking a dedicated Quality Analyst to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring the quality and efficiency of our services through meticulous analysis and reporting. As a Quality Analyst, you will be responsible for evaluating call quality, identifying areas for improvement, and providing actionable insights to enhance overall performance.

Key Responsibilities
- Conduct regular quality assessments of call interactions to ensure compliance with company standards.
- Analyze call reporting data to identify trends and areas for improvement.
- Collaborate with team members to develop and implement quality improvement initiatives.
- Provide feedback and coaching to team members based on quality assessments.
- Prepare detailed reports on quality metrics and present findings to management.




- Stay updated with industry best practices and incorporate them into quality assurance processes. Required

Skills:
- Robust analytical skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.
- Proficiency in call reporting tools and quality assessment methodologies.
- Familiarity with quality assurance processes and standards. If you are passionate about quality assurance and have a keen eye for detail, we encourage you to apply for this exciting opportunity to contribute to our team's success. This job is provided by Shine.com

📌 Quality Analyst (Thane)
🏢 Career Point Edutech
📍 Thane