Job Title: Front Office staff
Department: Front Office
Reports To: Front Office Manager / Duty Manager
Industry: Hospitality / Hotel
Employment Type: Full-Time

Job Summary

The Front Office Staff member is responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, responding to guest inquiries, and ensuring excellent customer service throughout the guest's stay. The role requires strong communication skills, a professional appearance, a positive attitude, and the ability to handle guest requests efficiently.

Key Responsibilities

- Welcome guests warmly and provide professional, courteous service.
- Handle guest check-in and check-out procedures accurately.
- Manage room reservations, cancellations, modifications, and walk-in bookings.
- Maintain guest records and update information in the hotel management system (PMS).
- Answer telephone calls, emails, and guest inquiries promptly.
- Provide information about hotel facilities, room types, tariffs, and available services.
- Coordinate with housekeeping regarding room status, room readiness, and special guest requests.
- Coordinate with the restaurant, maintenance, security, and other departments as required.
- Prepare guest bills, process payments, and maintain accurate billing records.
- Handle guest complaints and resolve issues professionally, escalating them to management when necessary.
- Maintain the front desk, reception area, and guest documentation in an organized manner.
- Follow hotel policies, safety procedures,



and guest confidentiality requirements.
- Prepare shift handover reports and communicate pending tasks to the next shift.
- Assist with concierge services, luggage coordination, and other guest requirements when needed.

Qualifications and Skills

- Minimum qualification: Degree in Hotel Management or Hospitality preferred.
- Previous hotel front office or customer service experience is an advantage.
- freshers can also apply.
- Good communication and interpersonal skills.
- Basic computer knowledge .
- Knowledge of English and the local language; additional languages are an advantage.
- Robust customer service and problem-solving abilities.
- Professional grooming, punctuality, and a positive attitude.
- Ability to work in rotational shifts, including weekends and holidays.
- Ability to work effectively in a team and manage multiple tasks.

Key Performance Indicators (KPIs)

- Guest satisfaction and feedback.
- Accuracy of check-in, check-out, and billing.
- Response time to guest requests and inquiries.
- Reservation and room allocation accuracy.
- Compliance with hotel standards and procedures.

Working Conditions

- Work location: Hydel palace athirapally
- Working hours: As per hotel shift schedule.
- Shift pattern: Morning, evening, night, or rotational shifts as applicable.

Salary -17000/month

Salary will be based on experience, qualifications, and hotel standards.

Pay: ₹17,000.00 per month

Work Location: In person

📌 Front Office Receptionist (Thrissur)
🏢 Bestinn Leisure Hotels & Resorts
📍 Thrissur