We are looking for an experienced and customer-oriented Customer Relationship Executive to manage client communication, coordinate with internal teams, handle customer queries, and ensure timely updates and smooth service delivery.
Roles & Responsibilities
- Handle all client communication and serve as the primary point of contact.
- Coordinate with internal teams to ensure timely execution of client requirements.
- Keep clients informed about ongoing activities, updates, and important information.
- Handle customer queries, concerns, and complaints professionally.
- Prepare daily, weekly, and monthly reports as required.
- Follow up on pending tasks and ensure timely resolution of client requests.
- Maintain proper records of client interactions and communications.
Required Skills
- 2–5 years of experience in customer relations or client servicing.
- Excellent verbal and written communication skills.
- Solid coordination, follow-up, and reporting skills.
- Ability to handle pressure and challenging customer queries.
- Proficiency in MS Excel, Word, and Google Sheets.
- Customer-focused attitude with a proactive and solution-oriented approach.
Ideal Candidate: Someone passionate about customer service, confident in communication, organised, responsible, and capable of managing multiple client requirements efficiently.