Job Summary

Role Overview
Lead large-scale technology programs, service delivery engagements, Agile transformations, and enterprise project portfolios. Responsible for end-to-end project governance, budgeting, stakeholder management, delivery excellence, risk management, and Scrum leadership across global teams.

Key Responsibilities

Key Responsibilities

- Manage end-to-end project and program delivery including planning, budgeting, execution, and governance.
- Lead Agile/Scrum teams, sprint planning, backlog refinement, reviews, and retrospectives.
- Drive service delivery excellence, KPI/SLA management, forecasting, and operational governance.
- Manage stakeholder relationships, executive reporting, audits, UAT planning, and RCA activities.
- Lead transition, transformation, and change management initiatives.
- Establish delivery standards, quality processes, and knowledge management frameworks.




- Govern ITIL Change Management processes including risk assessment, CAB coordination, and implementation reviews.
- Mentor project managers, Scrum teams, and technical delivery teams.

Skill Requirements

Core Skills

- Project & Program Management
- Service Delivery Management
- Agile / Scrum
- ITIL Change Management
- Digital Transformation
- Release Management
- Client & Stakeholder Management
- Financial Planning & Budgeting
- Transition & Transformation
- Global Delivery Management
- Risk & Quality Management
- Knowledge Management
- Copilot agent and poweapp/ powerbi development

Must Have Skill

Program & Project Management,Service Delivery Management,Transition Management : Business Process services

Valuable to Have Skill

Other Requirements

📌 Track Manager (Tools & Automation) (India)
🏢 HCLTech
📍 India