Job Description
– Program Manager (Training & Operations) Company: Intellipaat

Location:
Bangalore (Work from Office) Department: Learning Operations / Program Management

Experience:
3–8 Years

About the Role
We are looking for a highly organized and execution-focused Program Manager to manage trainer onboarding, trainer evaluation, and oversee the end-to-end operations of Intellipaat's learning programs and services. The ideal candidate will ensure seamless trainer engagement, smooth program delivery, operational excellence, and a high-quality learning experience for learners.

Key Responsibilities
Trainer Onboarding & Management
• Manage the complete onboarding process for trainers, mentors, and subject matter experts.
• Coordinate trainer documentation, contracts, compliance checks, and system access.
• Conduct trainer induction sessions and ensure adherence to company guidelines and delivery standards.
• Maintain trainer databases and track trainer performance metrics.
• Act as the primary point of contact for trainers regarding operational and program-related requirements.
• Trainer payout, negotiation and other activities related to trainer onboarding. Program Operations
• Plan, execute, and monitor internal training programs and learning initiatives.
• Ensure timely scheduling of classes, workshops, webinars, and mentoring sessions.
• Coordinate with academic, content, technology, and support teams for smooth program execution.
• Identify operational bottlenecks and implement process improvements. Stakeholder Management
• Collaborate with internal teams including Academics, Sales, Learner Success, Marketing, and Technology.
• Ensure effective communication between trainers and internal stakeholders.
• Escalate and resolve operational issues impacting program delivery.



Reporting & Process Excellence
• Prepare regular MIS reports and operational dashboards.
• Monitor key performance indicators (KPIs) related to trainer onboarding, program delivery, and learner satisfaction.
• Develop and maintain SOPs for onboarding and program operations.
• Drive automation and process optimization initiatives to improve efficiency. Required Qualifications
• 3–8 years of experience in Program Management, Learning Operations, Academic Operations, Training Operations, or a similar role.
• Prior experience in EdTech, Training, is mandatory.
• Strong project management and stakeholder management skills.
• Strong price negotiation skills.
• Excellent communication and coordination abilities.
• Advanced proficiency in Microsoft Excel, Google Sheets, and reporting tools.
• Ability to manage multiple programs and stakeholders simultaneously. Preferred Skills
• Experience managing trainers, faculty, or instructor networks.
• Strong analytical and problem-solving skills.
• Familiarity with LMS platforms and virtual learning environments.
• Process-driven mindset with attention to detail.
• Ability to work in a fast-paced, high-growth workplace. Key Success Metrics
• Trainer onboarding turnaround time.
• Trainer engagement and retention.
• Program delivery adherence and schedule compliance.
• Learner satisfaction scores.
• Operational efficiency and process improvement initiatives.
• Accuracy and timeliness of reporting. Why Join Intellipaat?
• Opportunity to work with one of the global leading EdTech organizations.
• High-impact role with cross-functional exposure.
• Fast-paced environment with significant growth opportunities.
• Opportunity to drive large-scale learning programs and operational excellence. Interested candidates kindly share the resume to [email protected]

📌 Program Manager (Bengaluru)
🏢 Intellipaat
📍 Bengaluru