Experience:
1-2yrs Job Summary: We are seeking a motivated and detail-oriented Service Desk Associate to join our team in Bengaluru. The ideal candidate will possess strong Service Desk knowledge and a passion for providing exceptional customer support. This entry-level position is perfect for individuals looking to start their career in IT support and service management. Responsibilities
• Provide first-level support to end-users via phone, email, and chat.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document and track all support requests in the ticketing system.
• Escalate complex issues to senior support staff as necessary.
• Assist in the onboarding of new users by setting up accounts and providing training on company systems.
• Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues.
• Participate in team meetings and contribute to continuous improvement initiatives. Mandatory Skills
• Strong knowledge of Service Desk operations and best practices.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Basic understanding of ITIL principles. Preferred Skills
• Familiarity with ticketing systems (e.g., ServiceNow, JIRA).
• Basic knowledge of Windows and Mac operating systems.
• Understanding of networking concepts and troubleshooting. Qualifications
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
• Robust problem-solving skills and a customer-focused mindset. If you are passionate about technology and eager to learn in a dynamic environment, we encourage you to apply for this exciting opportunity Service Desk,Customer Relationship,Network Troubleshooting,Office 365