Key Roles & Responsibilities A. IT Infrastructure & Network Management
• Manage and maintain the company's IT infrastructure, including servers, desktops, laptops, printers, switches, routers and other IT equipment.
• Monitor and maintain LAN, WAN, Wi-Fi, internet connectivity and network infrastructure.
• Ensure optimum performance, availability and reliability of IT systems and network services.
• Coordinate with internet service providers, hardware vendors and other IT service providers for uninterrupted operations.
• Manage server administration, storage systems, domain controllers and network configurations. IT Operations & Technical Support
• Oversee day-to-day IT operations and provide timely technical support to employees across departments.
• Troubleshoot hardware, software, network and system-related issues.
• Ensure proper installation, configuration, maintenance and upgrading of IT hardware and software.
• Monitor IT service requests and ensure timely resolution in accordance with defined service standards.
• Maintain an inventory of IT assets, software licenses and other IT-related resources. Cybersecurity & Data Protection
• Implement and monitor IT security policies, procedures and access control mechanisms.
• Ensure protection of company data, systems and networks against unauthorized access, malware, viruses and cyber threats.
• Manage antivirus, endpoint security, firewall and other information security solutions.
• Ensure regular data backups, disaster recovery arrangements and business continuity measures.




• Monitor system vulnerabilities and coordinate timely implementation of security updates and patches. ERP & Application Management
• Provide technical support and coordinate the administration of ERP systems and other business applications.
• Coordinate with internal users and software vendors for resolving application-related issues.
• Ensure smooth integration and functioning of business applications across departments.
• Assist in implementing new IT applications, system upgrades and automation initiatives.
• Support users in understanding and effectively utilizing IT applications. IT Asset & Vendor Management
• Maintain accurate records of IT assets, including procurement, allocation, transfer, maintenance and disposal.
• Coordinate with vendors for hardware procurement, software licensing, AMC renewals and IT support services.
• Monitor vendor performance and ensure adherence to agreed service levels.
• Assist in evaluating new technologies and preparing technical specifications for IT procurement.
• Ensure optimum utilization of IT resources and cost-effective management of IT expenditure. IT Policy, Compliance & Documentation
• Ensure implementation and adherence to company IT policies and standard operating procedures.




• Maintain documentation relating to IT infrastructure, network architecture, system configurations and software licenses.
• Support internal and external IT audits and ensure timely closure of audit observations.
• Ensure compliance with applicable information security, data protection and regulatory requirements.
• Conduct periodic reviews of IT systems, access rights and security controls. Team & Stakeholder Coordination
• Coordinate with different departments to understand their IT requirements and provide appropriate technical solutions.
• Guide and supervise IT support personnel in their day-to-day activities.
• Work closely with senior management in planning and implementing IT improvement initiatives.
• Identify opportunities for process automation, technology adoption and operational efficiency. Required Skills & Competencies
• Strong knowledge of IT infrastructure, networking and system administration.
• Hands-on experience in Windows Server, Active Directory, Microsoft 365 and related technologies.
• Good understanding of LAN, WAN, VPN, firewall, routers and switches.
• Knowledge of cybersecurity, endpoint protection, data backup and disaster recovery.
• Experience in ERP administration and enterprise application support.
• Strong troubleshooting, analytical and problem-solving abilities.
• Vendor management, negotiation and coordination skills.
• Valuable communication and interpersonal skills.
• Ability to manage multiple priorities and work independently.

📌 Assistant Manager (Kolkata)
🏢 VISA Group
📍 Kolkata