We are looking for an experienced Pricing & Customer Service Executive with a strong background in freight forwarding and logistics. The ideal candidate should have hands-on experience in preparing freight quotations, coordinating with overseas agents and shipping lines, handling customer inquiries, and supporting import and export shipments across air and ocean freight.

Key Responsibilities
Pricing & Quotation Management
• Prepare and provide competitive freight quotations for air and ocean shipments.
• Obtain and negotiate rates with shipping lines, airlines, overseas agents, and other service providers.
• Handle pricing inquiries for import and export shipments.
• Analyse freight costs, local charges, surcharges, and profit margins.
• Follow up on quotations and coordinate with the sales and operations teams.
• Maintain updated freight rates and pricing records. Customer Service
• Handle customer inquiries related to freight rates, shipment status, documentation, and delivery schedules.
• Respond to customer requests promptly and professionally.
• Coordinate with internal operations teams, overseas agents, and vendors to ensure smooth shipment handling.
• Provide shipment updates and resolve customer issues efficiently.
• Maintain strong customer relationships and ensure customer satisfaction. Freight Forwarding Operations Support




• Coordinate with operations teams for air and ocean import/export shipments.
• Assist with booking confirmations, shipping instructions, pre-alerts, and shipment documentation as required.
• Monitor shipment milestones and follow up on delays or discrepancies.
• Ensure accurate documentation and timely communication with customers and overseas partners. Required Qualifications & Skills
• Bachelor's degree or equivalent qualification in Logistics, Supply Chain Management, or a related field preferred.
• 2–5 years of relevant experience in freight forwarding pricing and customer service.
• Solid knowledge of air and ocean freight, including import and export procedures.
• Hands-on experience in freight rate procurement, quotation preparation, and rate negotiation.
• Experience coordinating with shipping lines, airlines, overseas agents, and customers.
• Good communication, negotiation, problem-solving, and coordination skills.
• Proficiency in MS Office and freight forwarding systems is an advantage. Preferred Candidate Profile
• Candidates with direct freight forwarding or logistics experience.
• Candidates with practical exposure to both pricing and customer service.
• Candidates familiar with international shipments and overseas agent coordination.
• Candidates who can manage multiple pricing requests and customer inquiries efficiently.

📌 Pricing & Customer Service Executive – Freight Forwarding (Kochi)
🏢 SCM BPO
📍 Kochi