Job Summary We are looking for a customer-focused and result-oriented Customer Support Executive to manage refund requests, address customer concerns, and improve customer retention. The ideal candidate should have excellent communication and problem-solving skills, with the ability to handle customer escalations and retain customers through effective communication.

Key Responsibilities
• Handle customer queries related to refunds, cancellations, and service concerns.
• Understand customer issues and provide effective resolutions.
• Proactively engage with customers to reduce cancellations and improve retention.
• Convince and retain customers by highlighting the value and benefits of Bhanzu's programs.
• Handle customer escalations professionally and ensure timely resolution.
• Coordinate with internal teams to process eligible refunds and resolve customer concerns.
• Maintain accurate records of customer interactions, refund requests, and retention outcomes.




• Achieve monthly targets related to customer satisfaction, refund management, and retention. Required Skills & Qualifications
• Any graduate degree is mandatory.
• Excellent verbal and written communication skills.
• Strong convincing, negotiation, and problem-solving abilities.
• Customer-centric approach with valuable interpersonal skills.
• Ability to handle difficult conversations and customer escalations.
• Good listening skills and the ability to understand customer requirements.
• Basic knowledge of CRM tools and MS Excel.
• Prior experience in customer support, retention, refund management, or EdTech is preferred. Preferred Experience
• 1–2 years of experience in Customer Support / Customer Retention / Refund Management.
• Experience in handling cancellation requests, customer escalations, and retention processes will be an added advantage.

📌 Customer Service Representative (Bengaluru)
🏢 Bhanzu
📍 Bengaluru