About The Opportunity Join a quick-paced, customer-obsessed team in the global BPO and customer experience sector, where we power seamless digital-first support for international brands. We’re building a next-gen support engine that blends empathy, efficiency, and tech-smart workflows—helping global customers solve problems in real time, one chat at a time. Role & Responsibilities
• Respond promptly and professionally to customer queries via live chat across multiple platforms.
• Resolve common issues related to order status, product info, returns, and billing using company knowledge bases.
• Escalate complex or unresolved tickets to supervisors or relevant departments with clear documentation.
• Adhere to SLAs, quality benchmarks, and brand tone-of-voice guidelines in every customer interaction.
• Participate in daily briefings, training modules, and continuous improvement sessions to stay updated.




• Maintain high CSAT scores and contribute to team KPIs by delivering consistent, accurate, and empathetic service. Skills & Qualifications
• Must-Have
• Chat support
• Customer service
• Live chat platforms
• CRM tools
• Problem resolution
• Typing speed
• English communication
• SLA adherence
• Preferred
• Zendesk
• Zendesk Chat
• Customer journey mapping Benefits & Culture Highlights
• Structured onboarding with weekly coaching and real-time feedback loops.
• Clear career progression path—from Executive to Team Lead in 6–18 months.
• Modern office environment with flexible shift options and performance-linked incentives.

Skills:
chat,zendesk,crm tools,customer,adherence,bpo,customer service

📌 Chat Customer Support (Ahmedabad)
🏢 Beyond Border Consultants
📍 Ahmedabad