Company Description Auto Hangar Premium Pvt Ltd is an authorized JSW Motors dealership in Mumbai, combining a strong legacy of automotive excellence with a modern approach to premium mobility. The dealership focuses on trust, technical expertise and personalized customer service to deliver high-quality experiences. Team members work with contemporary vehicles and technologies while upholding rigorous service standards. Auto Hangar Premium JSW offers opportunities to grow in a qualified, customer-centric environment and to contribute to a new chapter in the city’s automotive journey. POSITION OVERVIEW The Service Advisor is the primary customer-facing representative and single point of contact throughout the Repair Order journey, responsible for understanding customer needs, coordinating service and repair activities, ensuring timely communication, and delivering an exceptional customer experience while supporting workshop productivity and profitability. 1. EDUCATION
• Graduate Or Diploma in Automobile or Mechanical Engineering.
• Professional certification with other OEM is preferred. 2. EXPERIENCE
• 3 to 7 years of relevant experience in EV or Hybrid passenger automobile dealership aftersales/service operations. Experience in 2W or CV dealerships is not eligible.
• Familiarity with DMS/Dealer Management Systems and basic service KPI tracking is preferred.
• Proven track record in Customer Relationship and revenue targets. 3.

KEY RESPONSIBILITIES
• Customer Reception & Communication: Welcome customers,



understand and accurately capture vehicle concerns, explain recommended repairs, and ensure proactive communication on repair progress, additional requirements, delivery timelines, and warranties.
• Repair Order & Job Estimation: Create accurate Repair Orders in the DMS, prepare and explain estimates covering labour, parts and applicable charges, and obtain customer approval for additional or major repairs.
• Workshop Coordination: Coordinate technicians, Workshop Controller and Parts teams to ensure timely and quality repairs as per manufacturer standards; resolve delays.
• Quality Delivery: Ensure final quality checks and road tests before handover.
• Customer Satisfaction & Retention: Drive CSI/CSAT, FRFT and customer retention through effective follow-up, timely concern resolution, and promotion of service packages, maintenance and value-added services.
• Workshop & Business Performance: Achieve targets for labour and parts sales, accessories sales, RO value, productivity and customer satisfaction while optimizing bay utilization, effective job planning, and Same-Day Delivery wherever applicable.
• Documentation: Maintain accurate service records and DMS documentation.
• Warranty Compliance: Ensure proper authorization and compliance for warranty and goodwill claims. KEY COMPETENCIES ✓ Customer Centricity ✓ Sales Negotiation ✓ Empathetic Communication ✓ Conflict Resolution ✓ Time Management ✓ Product & Tech Knowledge ✓ DMS Proficiency & Job Planning ✓ Process Discipline & Compliance

📌 Automotive Service Advisor (Mumbai)
🏢 Auto Hangar Premium JSW
📍 Mumbai