Company Description Hexon Energy Co. Ltd is a global leader in user-side energy storage systems, providing safe, reliable, and high-performance battery energy storage (BESS) solutions. With operational hubs in Guangzhou, Lianyungang, and Bordeaux, the company integrates advanced R&D; capabilities, large-scale manufacturing, and strong after-sales support. Hexon Energy has delivered more than 3 GWh across over 60 projects worldwide, demonstrating proven expertise in diverse markets and applications. Through continuous innovation and technology-driven development, the company is committed to supporting the transition to a low-carbon, sustainable energy future. Team members join an international environment focused on quality, safety, and customer satisfaction. Role Description The After Sales Service Specialist is a full time, on-site role based in New Delhi, responsible for supporting customers throughout the post-installation lifecycle of Hexon Energy’s storage systems. This role includes handling customer inquiries, troubleshooting technical issues, coordinating repairs or replacements, and ensuring timely resolution of service requests. The specialist will manage service documentation, prepare reports, and maintain accurate records of service activities and customer interactions. Daily responsibilities also involve collaborating with engineering, logistics, and sales teams to address product performance concerns, optimize service processes, and support continuous improvement efforts.



The role requires proactive communication with customers and internal stakeholders to maintain high satisfaction levels and uphold Hexon Energy’s service standards. Qualifications
• Experience in after-sales service, customer support, or service operations in energy, electrical, or industrial products.
• Technical understanding of battery energy storage systems, electrical systems, or power electronics, with the ability to interpret basic technical documentation.
• Strong problem-solving and troubleshooting skills, with a structured approach to diagnosing and resolving customer issues.
• Clear and professional communication skills, including the ability to explain technical matters to non-technical stakeholders.
• Organizational skills for managing service tickets, scheduling site visits, and maintaining accurate records and reports.
• Ability to collaborate effectively with cross-functional teams and work on-site with customers when required.
• Proficiency with standard office software and service management tools; familiarity with CRM or ticketing systems is beneficial.
• Bachelor’s degree or diploma in engineering, electronics, electrical, or a related technical discipline, or equivalent practical experience.
• Prior experience in renewable energy, energy storage, or industrial equipment service is an advantage.
• Commitment to safety, quality, and continuous improvement in service delivery.

📌 After Sales Service Specialist (New Delhi)
🏢 Hexon Energy
📍 New Delhi