OP (Outpatient) Coordination

- Coordinate OP patient registration and appointment scheduling.
- Ensure smooth patient flow from registration to consultation.
- Coordinate with doctors, nursing staff, diagnostics and billing teams.
- Monitor waiting times and address patient concerns.
- Ensure proper guidance to patients and attendants.

IP (Inpatient) Coordination

- Coordinate patient admissions, bed allocation and transfers.
- Ensure timely discharge coordination with doctors, nursing, pharmacy and billing.
- Monitor bed occupancy and availability.
- Coordinate with insurance and TPA departments for approvals.
- Ensure timely completion of admission and discharge documentation.

General Responsibilities

- Handle operational issues and escalate concerns appropriately.
- Monitor patient feedback and service quality.
- Maintain daily operational reports.
- Ensure compliance with hospital policies and procedures.
- Coordinate between departments to improve patient satisfaction.

Qualifications & Experience

- Graduate in any discipline; Hospital Management preferred.
- 2–4 years of hospital experience preferred.
- Valuable communication and coordination skills.
- Knowledge of hospital operations and HIS software.
- Ability to handle patients and attendants professionally.

2. PRE – Patient Relations Executive

Job Title: Patient Relations Executive (PRE)
Department: Patient Relations / Customer Experience
Reporting To: Patient Relations Manager / Operations Manager

Job Purpose

To provide excellent patient service, ensure patient satisfaction, address grievances,



and act as a communication bridge between patients, attendants and hospital departments.

Key Responsibilities

Patient Relations & Assistance

- Welcome and guide patients and attendants.
- Assist patients throughout their hospital journey.
- Explain hospital processes, facilities and service procedures.
- Conduct regular patient and attendant rounds.
- Provide assistance to senior citizens and patients requiring special attention.

Grievance Handling

- Receive and resolve patient complaints promptly.
- Coordinate with relevant departments for grievance resolution.
- Maintain complaint registers and escalation reports.
- Follow up with patients to ensure satisfactory closure.
- Escalate serious complaints to management.

Patient Experience & Feedback

- Collect patient feedback during OP and IP visits.
- Conduct patient satisfaction surveys.
- Identify service gaps and recommend improvements.
- Monitor patient satisfaction and service quality.
- Support initiatives to improve the overall patient experience.

Coordination & Reporting

- Coordinate with doctors, nursing, billing, pharmacy and other departments.
- Support patients during admission and discharge.
- Maintain daily patient interaction and grievance reports.
- Ensure professional communication and confidentiality.

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

- Leave encashment
- Paid sick time
- Provident Fund

Location:

- Tirupati, Andhra Pradesh (Preferred)

Shift availability:

- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)

Work Location: In person

📌 IP and OP Co-ordinator/PRE (Tirupati)
🏢 Akshiraa Mom & Me Hospitals
📍 Tirupati