We are looking for an experienced professional with strong expertise in ServiceNow workflows, IT Service Management (ITSM), and ITIL-based process transformation. The candidate should have experience assessing existing process maturity, identifying operational gaps, and driving improvements through process re-engineering, automation, and transformation initiatives.

Key Responsibilities

- Demonstrate a strong understanding of ServiceNow workflows and ITSM processes.
- Assess existing process maturity against ITIL standards and industry best practices.
- Identify process gaps, operational inefficiencies, and areas for improvement.
- Develop and drive roadmaps to enhance process maturity through process re-engineering, automation, and transformation initiatives.
- Provide functional expertise across Service Management Office (SMO) functions, including:
- Incident Management
- Problem Management
- Change Management
- Asset Management
- Drive standardisation and optimisation of IT service management processes.




- Leverage ServiceNow capabilities to improve process efficiency, governance, and automation.
- Work with relevant stakeholders to implement process improvements and ensure effective adoption.

Required Skills & Experience

- 8–10 years of relevant experience in IT Service Management, ServiceNow, and process transformation.
- Strong understanding of ServiceNow workflows and ITSM processes.
- Good knowledge of ITIL frameworks and standards.
- Hands-on experience in assessing process maturity and identifying process gaps.
- Experience in process re-engineering, automation, and transformation initiatives.
- Solid understanding of Incident, Problem, Change, and Asset Management.
- Excellent stakeholder management, analytical, and problem-solving skills.

Skills: Servicenow, Itil Framework, Process Re-engineering, process transformation, Process Improvement

Experience: 8.00-10.00 Years

📌 ServiceNow / ITSM Process Transformation Specialist (Bengaluru)
🏢 Quess IT Staffing
📍 Bengaluru