- Answer incoming communications from customers via chat.
- Connect with customers to resolve issues using written communication only.
- Maintain a high level of professionalism and empathy while addressing customer inquiries.
- Document customer interactions and feedback accurately.
- Collaborate with team members to improve customer service processes.
Qualifications
- Education: Preferably graduates; however, candidates with a minimum qualification of Class 12th and at least 1 year of relevant experience may also be considered.
- Experience: Prior experience in customer service or related fields is an advantage.
- Communication Skills: Excellent command of English, both written and verbal.
- Availability: Willingness to work in a rotational shift setting, including nights and weekends.
- Location: Must be willing to work from the office.
- Other: Candidates must not be currently pursuing any course or education.
Technical Skills
- Basic computer proficiency is mandatory.
- Familiarity with chat support tools is a plus.
Pay: ₹26,000.00 - ₹38,000.00 per month
Experience:
- Customer support: 1 year (Required)
Location:
- Ahmedabad, Gujarat (Required)
Work Location: In person
📌 Chat Customer Support Executive (Ahmedabad)
🏢 Al-Fahad
📍 Ahmedabad
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