- Manage daily cab operations, transportation services, and site activities.
- Supervise transport supervisors, drivers, and back-office staff.
- Monitor vehicle availability, shift schedules, rosters, and route coordination.
- Coordinate with clients and resolve operational issues and complaints.
- Ensure timely checking of emails, reports, and client communications.
- Conduct site visits and monitor staff performance and discipline.
- Train supervisors and staff on operational procedures and company policies.
- Monitor vehicle documentation, compliance, and operational records.
- Handle meetings with clients and internal teams.
- Identify new business opportunities and support new project implementation.
- Prepare daily, weekly, and monthly operational reports.
- Ensure compliance with company policies and client requirements.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and client-handling abilities.
- Good knowledge of transport and cab operations.
- Proficiency in MS Excel, reporting, and email communication.
- Problem-solving and decision-making skills.
- Ability to manage multiple sites and teams efficiently.
Eligibility Criteria
- Graduate in any discipline preferred.
- 5-6 years of experience in operations management, preferably in the transport, cab, or fleet management industry.
- Must be comfortable with site visits and operational responsibilities.
- Must have solid organizational and coordination skills.