We are looking for an experienced and responsible Senior Steward to oversee daily restaurant service operations, ensure excellent guest satisfaction, and support the smooth functioning of the service team.
Key Responsibilities
- Supervise and coordinate the daily activities of stewards and service staff.
- Ensure excellent customer service and guest satisfaction.
- Welcome guests, assist with seating, and attend to their requirements.
- Take food and beverage orders and ensure timely and accurate service.
- Coordinate with the kitchen team to ensure smooth food delivery.
- Train and guide junior stewards on service standards and procedures.
- Ensure proper table setup, cleanliness, and hygiene in the restaurant.
- Monitor service equipment, cutlery, crockery, and glassware.
- Handle guest complaints professionally and report issues to the manager.
- Ensure compliance with restaurant SOPs, food safety, and hygiene standards.
- Assist the Restaurant Manager with staff allocation and daily operations.
- Maintain professional grooming, punctuality, and discipline among service staff.
Qualifications and Requirements
- Minimum 2–3 years of experience in restaurant or hotel service.
- Previous experience in a senior steward or similar supervisory role preferred.
- Good communication and interpersonal skills.
- Solid customer service and team management abilities.
- Knowledge of food and beverage service standards.
- Ability to work in shifts, including weekends and holidays.
- Professional appearance and a positive attitude.