Customer Support Officer (Guduvancheri)

Customer Support Officer (Guduvancheri)

31 Oct
|
Living Assets Builder
|
Guduvancheri

31 Oct

Living Assets Builder

Guduvancheri

Job Responsibilities

- Develop and implement the company's overall sales strategy to achieve business growth.
- Lead and manage the complete sales and marketing department.
- Set annual, quarterly, and monthly sales targets for the organization.
- Monitor sales performance and ensure achievement of revenue targets.
- Develop strategies to increase property sales, bookings, and revenue.
- Identify recent business opportunities, potential markets, and expansion opportunities.
- Build and maintain relationships with high-value clients, investors, and channel partners.
- Guide and motivate Sales Managers, Team Leaders, and Sales Executives.
- Monitor lead generation, customer follow-ups, site visits, and booking conversions.
- Develop effective pricing and sales strategies in coordination with management.
- Oversee sales campaigns, promotional activities, and marketing strategies.
- Analyze market trends, competitor activities, and customer requirements.
- Handle major client negotiations and high-value property deals.
- Coordinate with CRM, Marketing, Finance, Legal, and Operations departments.
- Prepare and present sales performance reports to the Managing Director.
- Improve sales processes, team productivity, and customer satisfaction.
- Establish strong channel partner and broker networks.
- Ensure proper sales documentation and compliance with company policies and applicable real estate regulations.




- Develop incentive plans and performance evaluation systems for the sales team.
- Take strategic decisions to improve business profitability and long-term growth.

Required Skills

- Strong leadership and strategic planning skills.
- Excellent communication and negotiation skills.
- Extensive knowledge of the real estate industry.
- Proven experience in achieving large sales targets.
- Strong business development and revenue management skills.
- Ability to lead large sales teams.
- Excellent decision-making and problem-solving abilities.
- Knowledge of CRM software, MS Excel, and sales reporting tools.
- Strong client relationship and networking skills.

Key Performance Indicators (KPI)

- Overall company sales and revenue achievement.
- Monthly and annual booking targets.
- Sales team performance and productivity.
- Lead-to-booking conversion ratio.
- New business and market development.
- Channel partner and broker network growth.
- Customer satisfaction and retention.
- Sales revenue and profitability.
- Project-wise sales performance.
- Achievement of business growth objectives.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Ability to commute/relocate:

- Guduvanchery Lake, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- Customer support: 1 year (Preferred)

Work Location: In person

📌 Customer Support Officer (Guduvancheri)
🏢 Living Assets Builder
📍 Guduvancheri

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