Job Summary

The SAP EWM Support Consultant will provide L1/L2 functional support for warehouse-management operations, including inbound, outbound, internal movements, inventory, RF operations and warehouse automation integration.

Key Responsibilities

Key Responsibilities

- Monitor, analyze and resolve incidents and service requests covering:
- - Inbound and outbound processing
- Receiving and put-away
- Picking, packing and shipping
- Warehouse tasks and internal movements
- Staging and yard processes
- Inventory and physical inventory
- Labor and resource management
- RF and mobile-device operations
- Output and workflow processing

- Investigate blocked warehouse documents, failed warehouse tasks, queue failures and stock inconsistencies.
- Perform approved queue reprocessing and operational recovery activities.
- Resolve configuration and master-data-related EWM issues.
- Analyze interface failures between EWM, ERP, MES, EDI and plant systems.
- Coordinate incidents involving warehouse-automation solutions such as AGV, AMR, ASRS and vision systems.
- Conduct root-cause analysis for recurring or high-impact warehouse incidents.




- Perform EWM configuration analysis and approved incident-related corrections.
- Reproduce issues in non-production environments.
- Coordinate functional testing, regression testing and business validation.
- Support plant launches, cutovers and hypercare activities.
- Escalate custom-development, major-enhancement and design-change requirements through a documented technical and functional handover.
- Maintain plant-specific operating procedures, runbooks and knowledge articles.

Skill Requirements

Required Skills and Experience

- Solid hands-on experience in SAP EWM.
- Experience in inbound, outbound, inventory and internal warehouse processes.
- Practical knowledge of warehouse monitoring, queues and RF operations.
- Understanding of ERP, MES, EDI and warehouse-automation integrations.
- Experience in supporting business-critical warehouse or plant operations.
- Knowledge of incident, problem, change and knowledge-management practices.
- Strong troubleshooting and cross-team coordination skills.

Must Have Skill

SAP EWM Extended Warehouse Management

Good to Have Skill

Other Requirements

📌 Technical Specialist (India)
🏢 HCLTech
📍 India