Job Summary
The candidate is responsible for leading end-to-end document fulfillment operations, ensuring accurate, timely, and compliant delivery of customer and regulatory documents. The role focuses on operational excellence, people leadership, SLA adherence, risk control, and continuous process improvement.
Key Responsibilities
- Oversee day-to-day document fulfillment activities including generation, validation, dispatch, and archival of documents.
- Ensure adherence to SLAs, quality standards, and regulatory requirements.
- Monitor workflow volumes, turnaround times, and exception handling.
- Manage escalations related to delays, quality issues, or compliance risks
Skill Requirements
Must Have Skills
Valuable to have Skills
Other Requirements
📌 Senior Team Lead (India)
🏢 HCLTech
📍 India