To assign and track tickets and change requests for service delivery.
Key Responsibilities
1. To monitor and track tickets/change requests and manage SLAs.
2. To work towards continuous improvement and perform root cause analysis on an ongoing basis.
3. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
4. To develop and guide the team members in enhancing their technical capabilities and increasing productivity
Skill Requirements
null
Must Have Skill
OpenText Documentum D2LS (Life Science Suite)
Valuable to Have Skill
Other Requirements
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📌 Track Lead (India)
🏢 HCLTech
📍 India
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