E-commerce Operations & Growth Manager

Location:
Bangalore Employment Type: Full-time | On-site

Experience:
4–8 years preferred

About the Role
Flavours of Calicut is looking for a results-driven E-commerce Operations & Growth Manager to lead and scale our D2C e-commerce business. We are looking for someone who can take complete ownership of e-commerce performance, from driving sales and optimizing the online shopping experience to managing order fulfilment, logistics, customer satisfaction, and operational efficiency. This is a hands-on leadership role requiring a strong combination of commercial thinking, technical understanding, operational expertise, and team management.

Key Responsibilities
* E-commerce Business Management: Own end-to-end D2C operations, including sales performance, order management, fulfilment, customer experience, and profitability.
* Website & Platform Management: Oversee Shopify operations, product catalogues, pricing, merchandising, checkout optimization, integrations, and website improvements.
* Growth & Promotions: Plan and execute offers, product bundles, promotional campaigns, upselling, cross-selling, and conversion optimization initiatives.
* Marketing Coordination: Collaborate with the marketing team and external agencies on digital campaigns, customer acquisition, CRM, retention, and sales growth initiatives.
* Logistics & Fulfilment: Coordinate with warehouse, inventory, logistics, and customer service teams to ensure efficient order processing, timely delivery,



and resolution of returns and customer issues.
* Product & Commercial Strategy: Analyse customer behaviour, product performance, and market trends to recommend new products, pack sizes, combos, pricing strategies, and promotional opportunities.
* Team Leadership: Manage and develop the e-commerce team, establish SOPs, streamline workflows, and drive cross-functional execution.
* Performance & Analytics: Track revenue, conversion rates, AOV, customer acquisition costs, repeat purchases, fulfilment KPIs, and contribution margins. Translate insights into actionable improvements.
* Technology & Process Improvement: Work with technology partners and service providers to improve platform performance, automation, integrations, and operational efficiency. Requirements
* 4–8 years of relevant experience in D2C e-commerce, preferably in FMCG, food, or consumer brands.
* Proven experience managing e-commerce operations end-to-end, beyond individual functions such as listings or advertising.
* Hands-on knowledge of Shopify or similar platforms, e-commerce tools, order management, and logistics workflows.
* Solid understanding of online sales growth, promotional planning, conversion optimization, and customer retention.
* Experience managing teams, agencies, vendors, and cross-functional stakeholders.
* Strong analytical, commercial, and problem-solving skills with an ownership mindset.
* Ability to independently manage priorities, drive execution, and deliver measurable business results

📌 E commerce operations (Bengaluru)
🏢 Flavours of Calicut
📍 Bengaluru