We are looking for a proactive and customer-focused Technical Support Associate to provide technical support to users by resolving hardware, software, and network-related issues. In this role, you will be the first point of contact for IT support requests, helping users troubleshoot technical problems while ensuring a smooth and efficient support experience. This position is ideal for individuals who enjoy solving technical challenges, assisting others, and building a career in information technology. Responsibilities
• Respond to IT support requests through phone, email, chat, or ticketing systems.
• Diagnose and troubleshoot hardware, software, operating system, and network issues.
• Install, configure, and maintain computers, printers, and peripheral devices.
• Assist users with password resets, account access, and software installations.
• Document support requests, troubleshooting steps, and resolutions in the help desk system.
• Escalate complex technical issues to higher-level IT support teams when necessary.
• Monitor support tickets to ensure timely resolution and customer satisfaction.
• Perform routine system updates and basic maintenance tasks.
• Assist with setting up workstations and supporting remote employees.
• Maintain accurate IT documentation and knowledge base articles. Requirements
• High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is a plus.
• 0–2 years of experience in IT support, technical support,



or help desk roles (internships are welcome).
• Basic understanding of Windows, macOS, and common computer hardware.
• Familiarity with Microsoft Office, Google Workspace, and web browsers.
• Basic knowledge of networking concepts such as TCP/IP, Wi-Fi, DNS, and VPN.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to prioritize multiple support requests effectively.
• Reliable internet connection and ability to work remotely.
• Willingness to learn new technologies and support tools. Preferred Skills
• Experience with help desk or ticketing systems such as Zendesk, Freshservice, Jira Service Management, or ServiceNow.
• Basic knowledge of Active Directory, Microsoft 365, or Azure Active Directory.
• Familiarity with remote desktop support tools.
• Understanding of cybersecurity best practices and endpoint security.
• Knowledge of basic scripting (PowerShell or Bash) is a plus.
• IT certifications such as CompTIA A+, Google IT Support, or Microsoft certifications are an advantage. Benefits
• Fully work from home opportunity.
• Paid onboarding and technical training.
• Flexible work schedule.
• Career growth and advancement opportunities.
• Access to learning resources and certification programs.
• Collaborative and supportive team environment.
• Paid time off and company-recognized holidays (subject to eligibility).
• Employee wellness and assistance programs (where applicable).

📌 Technical Support Associate (India)
🏢 Data Eminence
📍 India